Elderbridge Limited

Elderbridge Limited: loan portfolio administration in the United Kingdom

Elderbridge Limited is a company registered in England and Wales with company number 08896386 and VAT number 329187730. Its registered office is at Imperial Way, Coedkernew, Newport, Wales, NP10 8UH. The company was incorporated in 2014 as a loan servicing company authorised and regulated by the Financial Conduct Authority (FCA) under registration number 719437.

The activity declared by the company itself consists of administering loan portfolios from other lenders. Elderbridge does not currently market or sell new loan products, but focuses on managing third-party portfolios. The company is a wholly owned subsidiary of Target Group Limited, a group that, according to published information, has over 45 years of experience as a financial services and software provider in the UK.

Customer support and account management

The company offers its customers support with managing their accounts, updating personal details and making payments. Support is provided by phone and email, and the company warns that it cannot respond by email for security reasons. To speed up enquiries, it asks customers to have their reference number to hand when they call.

The website distinguishes between two telephone contact routes depending on the customer's situation:

• General enquiries with the account up to date: call 0345 840 0244, Monday to Friday 9:00 to 17:30, excluding UK public holidays.
• Enquiries from customers behind on payments: call 0345 840 0244, Monday to Thursday 8:00 to 20:00 and Friday 8:00 to 18:00, excluding UK public holidays.

The company also provides a fax number, 0345 650 6217, and asks that the reference number be written on all correspondence.

Complaints and account adjustment

Elderbridge has specific sections for submitting complaints and for viewing complaints data. The website also includes FAQ sections on account adjustment and on redress claims, aimed at customers who have received a letter related to an account adjustment or redress.

Financial support resources

The website brings together links to charities and other support organisations for customers with financial difficulties. The company also keeps an updated privacy notice published, with the stated aim of providing accurate and transparent information about the processing of personal data.

Corporate structure

Elderbridge Limited operates as a wholly owned subsidiary of Target Group Limited. Corporate information indicates that Target Group is one of the longest-standing financial services and software providers in the UK, with over 45 years of experience.

Location and contact

Imperial Way, Coedkernew, Newport, Wales, NP10 8UH · Phone: 0345 840 0244