Octo-POS

Octo-POS: EPOS solutions for hospitality and food service

Octo-POS is an EPOS (electronic point of sale) solutions provider based in Newcastle upon Tyne, UK. The company presents itself as an authorised partner of ICRTouch and Dojo, and states it has over a decade of hands-on experience in the hospitality and EPOS sector. Its offering is aimed at both small businesses and multi-site operators, with an approach the company itself describes as multi-dimensional to build the right EPOS solution for each client.

Geographic coverage and clients

The company states that its services extend across the North East of England and other areas, with a presence in Sunderland, Durham, Northumberland, the Lake District, the Scottish Borders and Edinburgh. It also notes that it specialises in serving multi-site clients, to whom it offers a dependable nationwide presence. Its activity is aimed at both local and national operators.

ICRTouch software ecosystem

As an authorised ICRTouch partner, Octo-POS offers advice, installation and support for this developer's product ecosystem. Among the solutions it provides are:

• TouchPoint: ICRTouch's touchscreen EPOS software, with over 100,000 installations and more than 20 years of innovation according to the company's data.
• TouchOffice Web: cloud-based back-office management and reporting software, with real-time sales reporting and programming accessible from anywhere.
• PocketTouch: handheld device table ordering software, which eliminates paper, reduces errors and increases table turnover.
• TouchKitchen: interactive screen kitchen order management system that organises orders from starters through to dessert without the need for paper.
• TouchTakeaway: online ordering platform for delivery or click and collect, integrated into the EPOS with 0% commission.
• Ticketing solution: multi-channel system for selling and managing tickets with unlimited ticket types, intelligent reporting and customisation.

The ICRTouch ecosystem integrates with HMRC-recognised accounts packages, allowing sales information to be sent directly from TouchOffice Web to HMRC, reducing administrative tasks and minimising errors.

Integrated payments with Dojo

Octo-POS has established a partnership with Dojo to offer seamless integrated payments, combining current technology with customer support the company describes as award-winning.

Business technology

In addition to EPOS solutions, the company offers business technology services, including data cabling installation, Wi-Fi, CCTV, digital signage and digital menus.

Sectors served

The company lists the following sectors among its areas of activity: hospitality, takeaways, nightclubs, leisure, tourist attractions, stadiums and sports venues, events and pop-ups, festivals, short and long-term rentals, food vans and theatres.

Background and founding team

Octo-POS was founded, according to its own account, out of frustration at the lack of support and value for money from EPOS providers in the North East of England. Its founding partners collectively have more than four decades of experience in hospitality management, which allows them, according to the company, to correctly configure, install and maintain cash register systems. The firm maintains that its solutions increase operational efficiency and help improve profits as a direct result of implementing the new system.

Relationship with ICRTouch

The company stresses that ICRTouch, as a software developer, does not have a direct sales team, but operates through a network of authorised partners that have proven to offer good service and support. Octo-POS presents itself as one of those partners, able to advise, install and support the entire ICRTouch product ecosystem.

Location and contact

Phone: 0333 335 5475 · Email: sales@octo-pos.co.uk