GoldShield

Structural warranties for park homes in the UK

GoldShield Trustees Ltd. operates a warranty scheme for park homes — prefabricated homes installed in residential parks — that covers inherent structural defects not detected at the time of installation for a period of up to ten years. The company does not sell the warranty as a product: the owner activates it by registering ownership of the home, provided the manufacturer is part of the GoldShield scheme and the park is registered.

Home registration and deadlines

Registration must be completed within 90 days of the first purchase or installation by the manufacturer, and is at the sole discretion of GoldShield. If registration takes place between days 91 and 365, a late fee of up to £199 may apply. After this period, the company may require an inspection at a cost of £209 to confirm that the home has been maintained in accordance with the manufacturer's warranty. The process is completed via an online form.

GoldShield Care: maintenance and repairs

The company maintains that the care and maintenance of the park home is the owner's responsibility and is just as important as its structural integrity. It therefore offers GoldShield Care, a range of inspection, care and finishing plans that cover necessary maintenance work and minor repairs up to £100, with the aim of keeping the home within warranty and in good condition. Several options are available to suit different needs and budgets.

Procedures and policy management

The website structures its activity around several areas: the warranty itself, care plans, submitting claims, transferring the warranty and registration for park owners. The company also publishes its code of practice and terms of business.

Corporate data and customer service

GoldShield Trustees Ltd. has its registered office at Cobalt Business Exchange, Cobalt Park Way, Wallsend, Newcastle upon Tyne. Telephone and email support is available Monday to Friday, 9:00 to 17:00; it is closed on Saturdays, Sundays and bank holidays.

Location and contact

Cobalt Business Exchange, Cobalt Park Way, Wallsend, Newcastle upon Tyne NE28 9NZ · Email: hello@goldshieldwarranty.co.uk · Opening times: Monday to Friday: 9:00-17:00. Saturday, Sunday and bank holidays: closed.