One Utility Bill

One Utility Bill: utility packages in a single monthly payment

One Utility Bill is a company registered in England and Wales that offers household bills packages, aimed at both renters and homeowners. Its proposition is to bring together a home's essential utilities into a single monthly payment, with the option to split the amount between multiple payers. The company states that the customer no longer deals directly with the utility companies and has a single point of contact for issues.

Services that can be included in the package

All packages include energy supply, and the remaining services are chosen according to the household's needs. The catalogue described on the site includes:

• Unlimited Energy: a service that, according to the company, is not offered directly by energy suppliers. It consists of paying a fixed monthly price and using as much gas and electricity as needed, with no usage limits and no big bills at the end of the contract. The company presents it as suitable for busy houses, big families and cold winters.
• Capped energy: works like the service from a traditional energy provider, with payment based on usage, but integrated into the same monthly payment as the other utilities.
• Broadband: BT, Sky and Virgin Media deals, including full fibre (FTTP) options, with free router delivery.
• TV: Sky TV packages, with alternatives that include sports and movies, grouped into the same direct debit.
• TV licence: for those who watch live TV, it can be added to the package.
• Water: the water bill can be added to the package to reduce admin and payments.

How it works and splitting the bill

The process starts with a quote request that the company estimates takes about three minutes. The customer selects the services, adds their payment details and chooses a charge date. When the bill is shared between multiple payers, each one receives an email request to enter their own details and pay only their share. The company charges a small monthly management fee in exchange for this intermediation.

Customer profile and service for letting agents

The company targets households that are moving and need to organise the utilities for their new home, as well as homeowners. It also has a dedicated line for letting agents and landlords who need to manage their tenants' utilities.

Contact and support

Support is provided by phone, email and live chat during office hours. The company warns that the service is not face-to-face and that its premises are not open for drop-in visits. There is a separate email for press enquiries.

Promotions and content

The site showed a 30% off broadband promotion for new customers who signed up before 6 pm on 25th September 2026, subject to terms and conditions. The company also publishes informative guides on energy bills, usage by the home's energy rating, and how water tariffs are changing in the UK.

Location and contact

5 Media Exchange, Newcastle upon Tyne, NE1 2QB · Phone: 0191 6220102 · Email: support@oneutilitybill.co · Hours: Mon 8 am - 6 pm; Tue 8 am - 6 pm; Wed 10 am - 6 pm; Thu 8 am - 6 pm; Fri 8 am - 6 pm; Sat 9 am - 5 pm; Sun Closed