Dial a Claim

Dial a Claim: personal injury compensation claims in the United Kingdom

Dial a Claim is a trading name of True Solicitors LLP, a limited liability partnership regulated by the Solicitors Regulatory Authority (597679) and registered in England and Wales at Companies House under number OC372714. Its activity focuses on handling personal injury compensation claims and other civil disputes arising from damages.

Types of claims handled

The site lists the following categories of cases:

• Personal injuries in general.
• Road traffic accidents, for drivers, passengers and pedestrians alike.
• Accidents in public and private spaces caused by slips, trips or falls.
• Workplace accidents.
• Cycling accidents.
• Motorcycle accidents.
• Medical negligence, understood as inadequate treatment by a healthcare professional that causes injury, pain or trauma.
• Housing disrepair.

Fee model and prior advice

The firm operates on a No Win, No Fee basis: according to its presentation, the client does not pay legal fees upfront and, if the claim is unsuccessful, there is nothing to pay. Before opening a file, it offers free legal advice with no obligation to claim, with the possibility of requesting a callback. The amount of compensation depends on the nature of the accident, the severity of the injuries and the impact on the affected person's life; the lawyers can provide an estimate before starting the process.

Handling and customer service

The process is described as straightforward and fast: at the first contact, details of the accident are gathered to understand what happened and its consequences. The company states that it assigns a dedicated claims handler to each client and takes on most of the administrative work to reduce the burden on the affected person. It also notes that it can act on behalf of third parties who cannot claim for themselves through the role of litigation friend. As for evidence, it recommends gathering photographs, witnesses and any useful information from the scene of the accident.

Cases and informative content

The website includes a case of a client with multiple injuries after a road traffic accident who received a six-figure settlement, and another of a cyclist with serious lower limb injuries who reached a multi-million-pound settlement. It also publishes explanatory content, such as a guide on how to prove medical negligence.

Awards and editorial activity

Dial a Claim presents itself as an award-winning firm in compensation claims and states that it is accredited by various associations and adheres to high standards. Its website includes a news and information section on the legal sector, as well as client reviews through Trustpilot.

Location and contact

Portland House, New Bridge St W, Newcastle Upon Tyne, NE1 8AP