Zusi Ltd

Zusi Ltd: communications and IT support for UK businesses

Zusi Ltd presents itself as a provider of bespoke business VoIP, connectivity, corporate mobile telephony, IoT and managed IT services. The company serves businesses across different sectors and sizes, and positions its offering as a combination of value and performance tailored to each organisation.

Voice and IP telephony

In the voice area, Zusi offers business VoIP systems and 3CX phone systems, as well as an AI customer call insights feature. The company describes these systems as unified communications tools that can be tailored with a range of features to support business activity and assist geographically distributed workforces.

Connectivity

The firm advises on the most suitable connectivity solution according to the type of business and its needs, including FTTP, Wi-Fi networks, SoGEA, SoADSL, Leased Line and 5G connectivity. The stated aim is to improve productivity and everyday business activities through a tailored connection.

Corporate mobile telephony

Zusi compares tariffs from the main mobile networks to find the most suitable option for the workforce. Its range includes business mobile tariffs, SIM Only tariffs, data roaming plans and mobile device management. The company notes that SIM Only tariffs can include unlimited data and European or world data roaming.

IoT

In the Internet of Things area, it offers IoT SIMs and solutions aimed at agriculture, healthcare, security systems and transport and logistics. The offering focuses on leveraging coverage from any network to optimise the performance of IoT devices, with particular attention to businesses in remote or rural locations and to devices such as trackers, CCTV systems and healthcare devices.

Managed IT services

The managed IT area includes managed IT support, service desk support, cyber security, data backup and Microsoft 365. The company states that its service desk responds quickly and efficiently, and that it provides proactive 24/7 monitoring and management to anticipate problems before they escalate.

Energy

Zusi also offers services related to commercial energy consumption: it compares the main energy providers to find wholesale tariffs that businesses cannot always access directly and raises the possibility of fixing prices for the next three years to protect the business from future price rises.

Service model and coverage

The company highlights that each client has a dedicated account manager as a point of contact, a flexible and bespoke service, a proactive approach and a UK presence. It describes itself as an independent provider that works with different operators to select mobile telephony solutions and tariffs suited to each case. Its commercial arguments include scalable solutions as the business grows, experience in the telecoms sector and customer service as a priority.

Zusi operates from several locations: Midlands, North East, Scotland, London and South Africa. The company also mentions that it works with technology partners and publishes content on sustainability and current affairs.

Contracting and support process

According to the published information, each client receives an account manager who supports them during the installation of the phone system and afterwards. Migration can be completed in a few days or take longer if there are delays in documentation or errors in forms. If Zusi offers to buy out an existing contract, the company requests the termination invoice from the current operator and an invoice from the business; payment is processed within 90 days in accordance with the agreement. As these are business-to-business contracts, there is no 14-day cooling-off period. A specific form is used for number portability, and SIM cards are sent within 24 hours of signing the agreement, while equipment is requested after passing the credit check with the network and receiving the PAC codes and numbers. The company also mentions the Zusi Protect programme, which covers the replacement costs of a qualifying device in the event of loss or theft.

Customer reviews

The site includes testimonials from mobile telephony, VoIP and broadband, and energy customers. The comments highlight the sales team's support, the management of the operator and contract change, the monthly savings achieved and the connection speed. One customer notes that the transition from O2 to EE was not entirely smooth, but that it was resolved quickly and professionally.

Offices and locations

Midlands Office: 2 Cherry Orchard, Newcastle under Lyme, Staffordshire, ST5 2UB · Phone: 01782 409300

North East Office: Newcastle, Cloth Market, Newcastle, NE1 1EE · Phone: 01325 790671

Scotland Office: Glasgow Lanarkshire Eurocentral, Lanarkshire, ML1 4WR

London Office: HQ King’s Cross, London, WC1X 8BP

South Africa Office: 50 Long Street, Cape Town City Centre, Cape Town, 8000