SH.UK

SH.UK: free online sexual health clinic in the UK

SH.UK is an online sexual health service operating in the UK in partnership with the NHS. It offers free test kits and, in certain areas, treatment and contraception as well. The organisation presents itself as a fast, discreet and confidential service, aimed at people aged 16 or over living in the regions where it is available.

STI testing by self-sampling at home

The service allows you to order self-sampling kits to detect chlamydia, gonorrhoea, HIV, syphilis, hepatitis B and hepatitis C. The process begins with a confidential online questionnaire that determines which tests are appropriate for each user and generates a personalised kit. Kits are sent by first class post in a plain pack, with everything needed to collect samples, and returning them is also free. Samples are analysed in the service's own laboratory and results are viewed online, usually within two to three days, with prior notification by text message or email. In the event of a positive result, the service guides you towards treatment options.

Self-sampling methods include urine sample, vaginal swab, finger-prick blood, throat swab and rectal swab.

Prevention: PrEP, condoms and contraception

SH.UK offers a free HIV PrEP service that is managed entirely online and allows treatment to be received by post, without the need to visit a clinic. It also distributes branded condoms and lubricant free of charge, sent to your home in plain packaging, and provides access to regular and emergency contraception without an appointment. For emergency contraception, the service offers next-day delivery or same-day collection.

How it works and coverage

Access requires registering and completing an online consultation. The service is available 24 hours a day, without an appointment, and is presented as free. Coverage extends to a growing number of regions in the UK, and the website itself allows you to check the areas available. Care is led, according to the organisation, by experienced NHS sexual health professionals.

Clinical team and partners

Among the clinicians linked to the service are Dr John White, Dr Vanessa Apea, Adam Black and Holly Kidson. SH.UK operates in partnership with Preventx (CQC), Chelsea and Westminster NHS Trust (CQC) and LloydsPharmacy Online Doctor (CQC).

Contact information and support

For professional enquiries, including those relating to the portal, kits or complaints, the service provides the phone number 0333 344 4462 and the email address [email protected]. Patients with questions about results or clinical matters should contact their local provider. The website also offers a help and support centre, as well as information sections on STIs, condoms, PrEP, PEP, sexual assault, drugs and alcohol, young people and contraception.