Premier Community

Premier Community: home care and mobility in the East Midlands

Premier Community is a family-run company with over three decades of activity in the East Midlands. Its work combines the provision of home care, both scheduled visits and permanent live-in assistance, with a network of high street mobility shops. The company presents itself as a CQC (Care Quality Commission) regulated provider and states that it carries out more than 750,000 home care visits a year in the region.

Home care services

The home care catalogue is organised into several types:

• Home help: support with everyday tasks such as laundry or preparing meals.
• Personal care: assistance with daily activities such as bathing or dressing, with an approach that respects dignity and independence.
• Companionship: companion visits, aimed especially at people who live alone and at families who find it difficult to visit their loved ones.
• Overnight care: a night-time supervision service.
• Condition-led care: care tailored to specific conditions.
• Emergency care: response to urgent situations.
• Hospital-to-home: support for returning home after a hospital stay.

The company states that it can start providing the service within 24 hours.

Permanent live-in care

The live-in care option offers continuous care in the person's own home as an alternative to care homes. It includes a respite variant to give regular carers a break. The company has a dedicated manager for this service.

Geographical coverage

The home care activity is organised around several branches and service areas. In Nottinghamshire, the team covers the county, including Mansfield, Ashfield and Gedling. In Derbyshire, the Chesterfield branch serves the north of the county, with Bolsover and Dronfield among the locations mentioned. The Amber Valley branch serves Alfreton, Heanor, Belper and Ripley. The Erewash branch covers Ilkeston, Sandiacre and Long Eaton. The company also lists other coverage areas in the East Midlands, Yorkshire and the Humber, and the West Midlands, with locations such as Sheffield, Leeds, York, Birmingham and Coventry.

Pricing and management model

The company states a rate from £19.90 per visit, with prices fixed until 2027, and notes that its pricing policy is aligned with the UK Home Care Association model. All care packages include digital planning and an app so that families can follow the progress of care in real time. Quality control uses NFC tags to confirm secure carer check-in and discreet assistive technology to detect deterioration.

Mobility shops

Premier Community runs mobility shops in high street premises, with same-day collection. The catalogue includes mobility scooters, riser recliners, walking aids, wheelchairs, daily living aids and comfortable footwear. Products can also be purchased online with home delivery.

Track record and awards

The company presents itself as award-winning in the care sector and as a member of industry organisations. It is registered in England and Wales under the company name Premier Nursing Agency Ltd, with company registration number 03220279.