B3 Communications

B3 Communications: telecoms for UK SMEs

B3 Communications presents itself as a full-service telecoms provider focused on the UK small and medium-sized enterprise market. The company places customer service and transparency at the heart of its proposition, and states it has identified a gap in the market for an honest and reliable operator to improve the communications of British SMEs.

Business communications solutions

The company's portfolio spans several technical areas. In unified communications, it integrates collaboration tools to centralise team operations. In cloud telephony, it offers Cloudphone systems with hardware from brands such as LG IPECS and Yealink. It also provides live reporting and analytics to give visibility over the cloud calling system, as well as broadband and connectivity solutions to deploy Wi-Fi networks across multiple sites.

The offering is completed by business mobile telephony, on-hold marketing to transform the experience of callers waiting on the line, and IT support aimed at streamlining operations, enhancing security and facilitating regulatory compliance. This last service includes 24/7 assistance, proactive maintenance and scalable solutions.

Customer focus and support

The company stresses that its cloud telephony systems are delivered as a service to simplify management, with a total cost of ownership it presents as lower than that of traditional systems installed on the customer's premises. The support team is based in the UK and available seven days a week. The company states that its engineers and specialists support the customer at every stage and that they work with both SMEs and global enterprises.

Presence and team

B3 Communications operates from a head office in Manchester and has offices in Southampton and Bournemouth. The team is presented as expert in its field and committed to keeping IT infrastructure optimised, telephony systems up to date, data secure and the workforce connected.

Partners and reviews

The company states it maintains strategic alliances with top-tier suppliers to deliver solutions that meet deadlines and budgets. At the time of the analysis, the site showed an average rating of five stars on Trustpilot and included customer reviews highlighting fast, uninterrupted installations, repeatedly mentioning the engineer Glen Heathcote.

Locations and premises

Local Head Office: 1C Maclaren House, The Lancastrian Office Centre, Manchester, M32 0FP

Local Southampton office: 15-17 Cumberland Pl Southampton SO15 2BG · Phone: 0238 225 0745

Local Bournemouth office: Suite 101, Oxford Point 19 Oxford Road Bournemouth BH8 8GS · Phone: 0238 225 0745