Wisdom Wellbeing

Wisdom Wellbeing: employee assistance and corporate wellbeing in the UK

Wisdom Wellbeing, formerly known as Health Assured, is a British company specialising in Employee Assistance Programmes (EAPs). Its work focuses on providing organisations and their employees with confidential counselling and wellbeing support services, with coverage 24 hours a day, 365 days a year. The company presents itself as the only EAP accredited by BACP and NCPS, and states that it adheres to the BACP Ethical Framework and the NCPS Code of Ethics.

Psychological support and wellbeing services

Wisdom Wellbeing's programme includes structured, solutions-focused counselling delivered by qualified counsellors, as well as immediate support at any time of day. Services detailed by the company include access to a virtual GP, occupational health services, a dedicated menopause support helpline, advice and coaching for managers and leaders, and legal, financial and critical incident guidance. Employees' immediate family members can also benefit from the service.

The company notes that its services are primarily delivered by telephone or live chat, which facilitates access for people with visual or hearing impairments, and that it seeks to make further adjustments, such as sign language interpreters, where necessary. Wisdom Wellbeing states that it does not use answerphones, divert calls or use external triage services: calls are answered locally in the UK.

The Wisdom app and digital tools

Access to the programme is also provided through the Wisdom app, which offers mood tracking, a library of wellbeing resources, personalised content, videos, webinars, mini health checks and health coaching. The company indicates that the app is available to users and that a demo can be requested to see how it works.

Account management and client relationships

Every client organisation, regardless of size, has an allocated relationship manager who acts as the point of contact throughout the contract term. This manager advises on new features, ways to access support and strategies to promote EAP usage within the organisation.

Reported results and reach

Wisdom Wellbeing maintains that its programme has been shown to reduce workplace absenteeism and stress. According to its internal 2024 statistics, employees are 44% more likely to return to work, there is an 84% reduction in depression and anxiety, a 25% decrease in absenteeism and a 29% higher return-to-work rate after therapy. The company states that every pound invested in its EAP generates an average return of £10.85, and that 98% of client businesses wish to retain the service year after year.

The company states that it serves 12.5 million people across 88,000 organisations, with a presence in more than 160 countries through local resources and global consistency. It is recognised by the UK EAPA as an accredited provider of Employee Assistance Programme services. Its offering is aimed at employers of all sizes in the public, private and non-profit sectors, as well as individual users, employees and their family members, business partners, intermediaries and associations.

The Wisdom Worry Monster character

The company has developed the Wisdom Worry Monster character to represent the everyday pressures that affect wellbeing, inspired by the clinical concept of externalising worry. The character seeks to encourage a compassionate approach to wellbeing and to remind people that worries are a natural part of life and that understanding them and working with them can help build resilience and confidence.

Menopause support and regulatory compliance

In the context of new government legislation, Wisdom Wellbeing offers organisations the clinical expertise needed to meet menopause-related requirements. In addition to existing support through cognitive behavioural therapy for menopause, the company provides a dedicated helpline, workshops and webinars at preferential rates, with the aim of helping businesses stay compliant with the Employment Rights Act 2025.

Location and contact

The Peninsula, Victoria Place, Manchester M4 4FB, UK