My Claim Group

My Claim Group: PCP and HP car finance claims in the UK

My Claim Group is a claims management company (CMC) regulated by the Financial Conduct Authority (FCA) under number 836470, operating under the legal name The Claims Protection Agency Ltd. Its activity focuses on helping UK drivers check whether their PCP (Personal Contract Purchase) and HP (Hire Purchase) car finance agreements were mis-sold, and on referring potential cases to authorised solicitors.

Operating model: referral to solicitors, not direct handling

The company does not handle claims itself, nor does it provide legal advice or make decisions about compensation. Its regulatory permissions only allow it to introduce or refer customers with potential claims to authorised solicitors, who review each case and handle it directly with the finance provider. My Claim Group may receive a payment from the solicitor after a successful claim or a referral fee for introducing the customer, without this affecting the compensation the customer may receive.

How the claims process works

The procedure described by the company consists of several stages. First, the customer provides their details and signs the terms and the agreement with the solicitors. Then, My Claim Group locates previous car finance agreements through a historic credit search, which is a soft check and does not affect the credit score. The signed documents are then sent to one of the partner law firms, which handles the claim from start to finish. If the claim succeeds, the compensation is paid directly into the bank account indicated by the customer.

Fees and No Win, No Fee terms

All solicitors to whom customers are referred operate on a No Win, No Fee basis: nothing is paid if the claim is unsuccessful. If successful, the solicitor deducts a success fee, typically between 18% and 36% (including VAT), depending on the level of compensation obtained. The company states that the law firm's fees may reach up to 30% plus VAT (36% including VAT) and refers to its fee table for more details. The customer receives the terms and conditions directly from the solicitor before deciding whether to proceed. My Claim Group also points out that it is not obligatory to use a claims management company or a law firm, as the affected person can claim for free on their own with their finance provider or the Financial Ombudsman Service.

Temporary pause in new customer sign-ups

The company has announced that, in agreement with the Financial Conduct Authority (FCA), it has temporarily paused new customer sign-ups while it makes improvements to its advertising and sign-up processes. This decision follows recent developments in the motor finance industry, in which the FCA has confirmed it is developing an industry-wide compensation (redress) scheme. According to the company, the pause does not affect existing customers, whose information and ongoing referrals remain secure.

Regulatory context and reference data

My Claim Group publishes updates on the FCA's motor finance compensation scheme and explains what the regulator's announcement means for claims. As a reference, the company cites an FCA investigation according to which the average customer with a £10,000 PCP agreement over four years would have overpaid by more than £1,100. The company refers to its average valuations page to consult the FCA reference, the solicitor fee table and average valuations.

Customer reviews

The site includes testimonials from users who highlight a friendly, quick and reliable service, as well as responsive and hassle-free customer care. Among the published comments are those from Kristofer Connaghan (16 December 2024), Rose (13 December 2024), Tracey Brown (17 December 2024) and Michael Rathbone (18 October 2023).

Location and contact

Unit 8a, Ashbrook Business Park, Wythenshawe, Manchester M22 5LB · Phone: 0800 756 3986 · Email: info@myclaimgroup.co.uk