DigitalFibre

DigitalFibre: connectivity and essential services for homes and businesses in the UK

DigitalFibre is a British company that sells connectivity services and essential supplies for individuals and organisations. Its offering is built around broadband and telephony — both residential and business — mobile phone plans, energy advice and payment services for merchants. The company maintains customer service and technical support teams based in the UK.

Broadband and landline

The residential and business catalogue starts with a telephone line without an internet connection, with UK calls from 2 pence per minute and calls to UK mobiles from 10 pence per minute. On that basis, unlimited landline call packages are offered from £4.99 per month, with the option to include mobiles for £6.99.

The fibre connection is structured in two tiers: an unlimited fibre option, aimed at browsing, TV and streaming services, and a superfast unlimited fibre option, designed for households or organisations with several simultaneous users. In the business sphere, fibre is also presented as a support for VoIP services and payment terminals.

Mobile telephony

The company offers three mobile tariffs with nationwide coverage, from the north of Scotland to the far south-west of England. All include unlimited calls and texts and are taken out with a 24-month commitment:

• Light User SIM: 5G data, for basic use.
• Premium SIM: 20 GB of data, for users who need to stay connected more often.
• Infinity SIM: unlimited data, for intensive use.

Additional landline services

Alongside the tariffs, DigitalFibre offers complementary features for the landline: caller display, which lets you see who is calling; a built-in answering service to receive messages when you are away; call waiting; outgoing call barring, aimed at avoiding unexpected bills, and call diversion to another number.

Energy and payment services for merchants

In the energy section, the company offers advice to review and reduce gas and electricity spending through an appointment with its specialists. As for payment services, it sells solutions so that merchants can take payments both at the till and with portable terminals or for transactions carried out outdoors.

Customer service and technical support

The company highlights that its customer service and technical team operate from the UK, with short waiting times. On portability, it states that anyone transferring their services keeps their number, while a new line installation may require a different number. It also notes that, in most cases, it is possible to keep the existing router to minimise disruption during the switch. For technical issues, it has a specialised team. Regarding early termination penalties, it specifies that transferring is free if the contract has ended, while if it is still active, a penalty may apply and should be checked with the current provider.

Hardware catalogues

The site makes hardware catalogues from the brands WHC E, NFON and Horizon available to users.

Location and contact

First Floor, Rostrum House, London Road, Maidstone, Kent, ME16 8PY · Phone: 0330 912 2819