Orchard Administration Limited

Orchard Administration Limited, claims management in Maidstone

Orchard Administration Limited is a British company dedicated to insurance claims handling. The company was founded with the aim of handling claims from its sister company, Riverside Underwriting Limited, and began operating in this field in July 2014 using an in-house developed claims handling system.

Its registered and operational address is Riverside House, 40-46 High Street, Maidstone, Kent ME14 1JH, United Kingdom.

Part of Riverside International Holdings

In 2018, Orchard Administration was incorporated into Riverside International Holdings Limited, a group wholly owned by its founder, Andrew Lawrence. According to company information, this group also includes an insurance intermediary, a web development company and a travel agency.

Claims platform and customer service

The company handles claims through its own platform, designed so that customers can access it at a time that suits them best. The system allows interaction via a blog, email and telephone. The company describes its approach as technology with a human touch, focused on proactive claims management.

The website offers search tools to locate claims and policies. The claims search accepts postcode, certificate number, date of birth, surname, claim reference number, claimant email address and vehicle registration as criteria. The policy search allows filtering by policyholder, postcode, date of birth, policy certificate number, policy recall code, agent reference and policyholder email address. The tool is cumulative and the postcode only returns results when it exactly matches the database.

Policies purchased before 3 June 2021 must be claimed at claim.orchard-administration.co.uk. To access the policy and submit a claim, you need a MyQuestor account or to create a login via the link provided for that purpose.

Quality control and verified reviews

The company maintains a programme of regular audits and staff training to preserve service quality. It also uses Trustpilot reviews as a source of independent, verifiable customer feedback.

Location and contact

Riverside House, 40-46 High Street, Maidstone, Kent ME14 1JH, United Kingdom · Telephone: 0333 3230 095 · Email: admin@orchard-administration.co.uk