Viva Holidays

Viva Holidays, multi-destination travel agency based in London

Viva Holidays is an online travel agency operating under the company name Viva Holidays Ltd, registered in England and Wales with company number 06459781 and VAT number GB996320881. Its registered office is at Central House, 1 Ballards Lane, London N3 1LQ. The company presents itself as specialising in organising tailor-made multi-centre holidays since 2008.

The agency sells holiday packages as an agent for Hays Tour Operating Limited, a company registered in England and Wales with number 03591401 and VAT number 193167195, whose registered office is at Gilbridge House, Keel Square, Sunderland SR1 3HA. Hays Tour Operating Limited holds ATOL licence 10531 and ABTA membership number Y6075, protections from which Viva Holidays customers benefit.

Types of trips and services

The agency's catalogue is structured around several types of trip:

• Multi-centre holidays, which allow combining two, three or more destinations in a single trip.
• Honeymoons.
• Cruise and stay combinations.
• A selection of exclusive holidays under the name Viva Inspired.
• Great train journeys, with scenic routes.
• Guided tours.
• Rocky Mountaineer train holidays.
• Holidays for solo travellers (Solo Traveller).

The company offers a multi-destination holiday planner that handles the organisation of the itinerary. The user indicates the desired destination and the agency does the planning. The website allows searching by type of trip (multi-city or single-city), destination, departure airport and departure month.

Destinations covered

The agency sells trips to Europe, the United States, Canada, the Caribbean, Mexico, the Middle East, the Indian Ocean and the Far East, with specific mentions of Japan, Thailand, Hong Kong, Malaysia, Indonesia, Singapore and Vietnam. Among the featured destinations are the United States, Italy, the United Arab Emirates, Thailand, India, Switzerland, the Maldives and Norway.

As examples of popular European combinations, the website cites Rome, Venice and Florence; Prague, Vienna and Budapest; and Krakow and Warsaw. Among its luxury worldwide proposals it mentions Tokyo, Kyoto and Osaka; Dubai and the Maldives; and New York, Las Vegas and Los Angeles.

In the train travel segment, the offer includes scenic routes through Norway, Switzerland and the US/Canada, with examples such as the Glacier Express, Oslo and Bergen, and the Rocky Mountaineer.

Guarantees and travel protection

Viva Holidays sells holiday packages as an agent for Hays Tour Operating Limited, which holds ATOL licence 10531 and ABTA membership number Y6075. The agency states that all flights and flight-inclusive holidays are financially protected by the ATOL scheme and that, upon payment, an ATOL certificate is provided. The company also points out that it offers a three-step peace of mind guarantee: low deposits of £49 per person, free cancellations and changes up to eight weeks before departure, and ABTA and ATOL protection.

The agency presents itself as a member of ABTA, which implies respect for the association's code of conduct and access to its assistance. For ABTA-related enquiries, the website provides the address 30 Park Street, London SE1 9EQ, and the telephone number 020 3117 0599.

Customer service and booking

The agency has a telephone customer service team for booking its trips, with the numbers 0808 178 5868 and 0203 326 1516. The website also offers a contact form, a newsletter and the possibility of designing your own trip.

Location and contact

Central House, 1 Ballards Lane, London N3 1LQ