Best Air Fare

Best Air Fare: London tour operator specialising in flights and holiday packages

Best Air Fare is a tour operator based in London that presents itself as a booking agent for flights, hotels and holiday packages. The company states that it has been serving customers for eight years and that its growth has been driven by repeat customers and recommendations. It has a team of more than 25 people across two offices: one in the United Kingdom, in London, and one in Asia.

Main services

Best Air Fare's stated activity focuses on the sale of flights worldwide, corporate travel, honeymoon packages, car hire and chauffeur service. The website allows users to search for round-trip or one-way flights, select a cabin class (economy, premium economy, business or first), filter for nonstop flights and specify the number of passengers by age category: adults, youths, children, infants and infants with seats.

The company presents itself as an agent for all bookings made on its website or by telephone: the contract is established with the provider of the chosen service and Best Air Fare acts on their behalf, unless otherwise stated in the terms and conditions.

Holiday packages and destinations

The agency's catalogue includes holiday packages organised by type of trip: honeymoons, beach, groups, adventure, multi-centre, family, all-inclusive and special offers. Featured destinations include India, South Africa, Australia and New Zealand, Dubai, Thailand and the United States. The website also mentions city breaks to Dubai, Malaysia, Paris, New York and the Caribbean.

At the time of scanning, the offers section showed examples of trips with dates and indicative prices: Thailand (5 nights, flights included, savings of up to 35%, from £1,499 per person), Singapore (7 nights, flights included, savings of up to 15% and free half board, from £1,589 per person), Maldives (5 nights, flights included, savings of up to 20%, from £1,299 per person) and Morocco (3 nights, flights included, savings of up to 25%, from £1,650 per person).

Airlines it works with

The website lists several airlines for which it offers bookings: Emirates, Etihad Airways, Air France, Lufthansa, KLM and Gulf Air.

Financial protection and booking conditions

Best Air Fare states that it has ATOL protection for all holiday packages, which according to the company guarantees the financial security of bookings. It also claims that payments are secure and that it does not apply hidden charges. Among the advantages it highlights for customers are the possibility of booking with a low deposit, deferred payment options and booking and cancellation policies that it describes as straightforward.

Customer service and contact channels

The agency offers customer service 24 hours a day, 7 days a week, via WhatsApp or email. The website includes a subscription form to receive travel offers by email.

Balfour Business Centre, 390-392 High Road, Ilford, England, IG1 1BF