Haulage Exchange

Haulage Exchange: digital freight exchange platform in the UK and Europe

Haulage Exchange (HX) is an online freight exchange platform that connects haulage companies, fleet managers and freight forwarders with verified load posters across the UK and Europe. The company presents itself as the UK's largest haulage platform, with more loads and members than any other, and is part of Transport Exchange Group, company registration number 3464353.

The platform allows users to search and secure loads in real time, reduce empty miles and manage their fleet from a single system. Its tools include filtering loads by route, vehicle type and schedule, as well as indicators such as price per mile to support profitability decisions.

Services and features for hauliers

HX offers solutions tailored to different profiles: small fleets of 1 to 5 vehicles, large fleets of 6 to 50 vehicles and freight forwarders. For small fleets, the platform provides access to daily loads and the ability to find work and get paid; for large fleets, it allows users to find subcontractors, move loads and manage payments; and for freight forwarders, it connects them with subcontractors, moves and tracks loads and pays subcontractors quickly.

The platform includes tools to reduce empty journeys through return loads, which helps save fuel and increase profitability. The Fleet App allows users to assign loads, track drivers, manage availability and communicate with clients and subcontractors, as well as send invoices and receive real-time alerts, traffic data and fleet visibility.

The SmartPay payment system manages the full cycle of finding, moving and getting paid on a single platform, with faster payments, less administration and greater transparency. The platform also allows users to filter loads by special requirements such as ADR (dangerous goods) or temperature-controlled transport.

Verification and trust between members

Every member is verified through Trustd compliance checks, certified under the UK Government's Digital Identity framework, which guarantees that partners are legitimate, insured and compliant. After each job, a rating is shared between the parties to maintain accountability. The platform records an average member-to-member positive feedback rating of 99.2%.

Network scale and activity

The platform has more than 10,000 active members, more than any other UK freight platform, and an average of 15,000 loads posted daily. In the last year, HX members delivered 2.27 million loads. Transport Exchange Group, HX's parent company, states that its users manage more than 60,000 active vehicles and complete more than 1.5 million movements per year across the UK and Europe.

History and team

Transport Exchange Group launched its digital road transport solution in 2000, when the software-as-a-service market was virtually non-existent. The company describes itself as the market leader in digital road transport solutions and attributes its position to its ability to anticipate trends and identify customer pain points. Its team, with experience in the logistics sector, serves owner-operators, haulage companies, 3PL and 4PL operators and freight forwarders.

Success stories and customers

The platform publishes success stories from user companies such as Nfive UK Express, MT Logistics Group, Chadkirk Transport and Dhanoa Logistics, which describe growth from one vehicle to fleets of 25 or 30 vehicles. Testimonials from Falcon Print and AE Hancock mention acquiring new clients, opening new markets and reducing empty capacity; in the case of AE Hancock, an increase of more than £8,000 in the first full month is cited, equivalent to a 20% increase in turnover.

Resources and support

HX offers resources such as Freight Focus, webinars, news and FAQs, as well as a telephone support service. The platform also has integrations with TMS and telematics providers, and complementary applications such as CX Driver, CX Fleet and Freight Vision.

Location and contact

Phone: 020 8993 7100