Voipfone

Voipfone, VoIP telephony for businesses and homes in the UK

Voipfone is a provider of digital voice over internet protocol (VoIP) telephony services that has been operating in the UK since 2004. Its offering is aimed at both residential customers and businesses of any size, and includes monthly no-contract plans, UK and international phone numbers, a cloud-hosted PBX and complementary fax and SMS services. The company presents itself as a multiple winner of the award for the UK's best VoIP provider and states that it has received the Queen's Award for Enterprise Innovation.

Services for businesses and individuals

The company structures its catalogue into three main blocks: residential services, business services and broadband. Residential customers access business-quality home phone services over their broadband connection, while businesses have systems and monthly plans tailored to offices. Voipfone also offers Voipfone Flex, a modality that allows customers to change plan whenever they wish.

Among the available services are:

• Business and residential plans, as well as the Voipfone Flex modality.
• UK phone and fax numbers, as well as international numbers.
• Porting to transfer numbers from another telephone company.
• Switchboard and cloud PBX service.
• Cloud call recording and call barring.
• Free softphone app.
• Professional sound recordings.
• Fax and SMS and mobile services.
• Emergency services.
• Free SIP trunks to connect your own VoIP PBX equipment.
• Conference services and WhatsApp Business numbers.
• Flexible call routing.

Broadband and hardware

The company offers high-speed fibre connected directly to its telephone network, with speeds that, according to its presentation, reach up to one gigabit per second with no data caps or throttling. The service can be combined with Voipfone Flex or taken as an all-inclusive plan. In the hardware section, the company sells telephones, adapters, networking equipment and accessories, and includes the Snom D140 IP handset in its catalogue as an entry-level option.

Setup and remote working

Sign-up is done entirely online: the customer creates an account, chooses a plan or free trial, downloads the softphone app and starts making calls. The company states that the service can be up and running in just a few minutes and that it requires no site visits, installation or maintenance. The softphone app turns your mobile phone into an extension of the PBX, so services work anywhere with an internet connection, making home working easier.

Pricing and free trial

According to published information, ready-made plans start from £5.00 per user per month, ex VAT, and include numerous features at no extra cost. The company offers a 30-day free trial with no obligation or commitment, and keeps a call cost calculator available to users.

The switch-off of the traditional telephone network

Voipfone directs part of its communication to users affected by the switch-off of BT's old telephone network, scheduled for the end of January 2027. The company points out that its services can be contracted regardless of the customer's broadband provider and that it is possible to keep the previous landline phone number. For those who prefer a single provider, it also offers fibre.

Partner network and customer service

The company has a technical partner programme made up of IT companies distributed throughout the UK that can handle installation and configuration. Voipfone also invites IT companies to offer its cloud telephony solutions to their own customers. Customer service is handled by a team based in the UK, and the company states that it has received the Customer Focus award from the Institute of Customer Service.

Track record and awards

Voipfone has been operating since 2004 and is a founding member of Comms Council UK. The company declares that it has won the award for best voice provider from the Internet Service Providers Association (ISPA) for seven consecutive years, the latest in 2025, and has accumulated recognitions from ISPA and ITSPA (now Comms Council UK). Its head office, under the company name iNet Telecoms Ltd, is located at Sovereign House, 227 Marsh Wall, London E14 9SD.

Location and contact

Sovereign House, 227 Marsh Wall, London E14 9SD, United Kingdom · Telephone: 0345 868 5555 · Email: info@voipfone.co.uk