eSIM Cards

eSIM Cards, digital connectivity for travellers and businesses

eSIM Cards is a trading brand of Pentagram Systems Limited, based in London, which sells prepaid electronic SIM cards (eSIMs) aimed at travellers, professionals and users with temporary connectivity needs. Its approach is based on replacing the physical chip with a digital profile that is installed on the device via a QR code, avoiding the need to change cards when moving between countries.

Plan catalogue and coverage

The offering is organised into local, regional and global plans. The catalogue includes a plan for Europe with coverage in more than 30 countries and 400 GB of high-speed data, and another with a broader scope covering 50 countries, 100 GB, 120 minutes of calls and 1000 SMS. The company states that its plans work in more than 190 countries, with specific options by country and plans for the UK with a local phone number.

• Unlimited data plans, for periods ranging from one day to one month.
• 12-month plans with one month free and 24-month plans with two additional months at no cost.
• Discounts for multiple purchases: 10% when buying two eSIMs and 15% from three onwards.
• Business plans within its Business Plans line.

Activation in four steps

The process described by the company begins with the purchase of the plan on its portal, after which the customer receives the activation QR code by email. The next step is to scan that code from the device settings to register the profile and, finally, activate the line upon arrival at the destination. The company maintains that the code is received within a few minutes since there is no physical chip.

Compatibility and security

According to the published information, compatible devices include iPhone models from the X onwards and recent Samsung and other Android manufacturer handsets. On the security front, the company states that payments are processed through encrypted gateways, that personal data is stored with SSL encryption and that its practices align with PCI DSS requirements. It also notes that the eSIM, being non-physical, cannot be destroyed or stolen.

Customer service and reviews

eSIM Cards maintains a support service available 24 hours a day to resolve questions about activation, usage and account. On its website it displays a rating of 4.6 out of 5 based on more than 10,870 reviews on Trustpilot, along with a score of 4.2 out of 5. The testimonials collected mention use in Australia, the United States, Iceland, the United Kingdom and journeys between Thailand, Switzerland and France, with references to the speed of the support response and the continuity of the connection on road trips and cruises.

Customer profile

The company targets international travellers, professionals on the move and users who need data without resorting to traditional roaming. Its catalogue covers both short stays and long-term plans, as well as the purchase of multiple eSIMs for family groups.

Location and contact

27 Old Gloucester St London WC1N 3AX, UK · Phone: +442045113780 · Email: support@pentagramsystems.co.uk