Dial 9 Communications

Dial 9 Communications: VoIP telephony for businesses from Dorset

Dial 9 Communications Limited is a British VoIP communications company operating from its base in Dorset and serving businesses of all sizes. Founded in 2011, it presents itself as a small, innovative company focused on customer service, with a technology platform developed in-house.

Telephony services for different working environments

The company structures its offering around three usage scenarios: home, office and working on the move. For those working from home or starting a business, it offers telephony solutions from £4.99 per month. For offices with multiple users or distributed teams, pricing starts at £4.99 per phone. For those without an office, the company meets the need through a mobile app and call forwarding, with prices from £5.

Specific products and services

• Dial 9 Business Phone: a complete phone system for businesses of any size, from £4.99 per month, with the usual features of a PBX.
• Call forwarding: a service from £5 per month that lets you redirect calls from a landline to a mobile, and includes a free phone number.
• Phone numbers: supply of telephone numbers for businesses.
• SIP trunks: a solution for organisations that manage their own PBX and need to make and receive calls via SIP.
• Partner programme: the option to resell VoIP services to your own customers.

Own platform and in-house development

One of the features the company highlights is that its platform, Dial 9 Connect, has been developed by its own team of software and telecommunications engineers. The web portals and mobile apps are also designed in-house. According to the company, this allows it to adapt and evolve its products flexibly, unlike other providers that resell third-party solutions over which they have no direct control.

Infrastructure and reliability

Dial 9 states that it has invested in the reliability of its platform through redundant systems in its own infrastructure and collaboration with several telecommunications operators that use similar technologies to maximise service availability. The company stresses that call continuity is critical for its customers and that it works to provide a secure and reliable service.

Commercial policy and customer service

The company declares that it does not tie its customers into long-term contracts and offers a 30-day money-back guarantee. Its support team is based in the United Kingdom. The company insists on transparency in its pricing and responsible management of its customers' data.

Presence and corporate details

Dial 9 Communications Limited is registered in England and Wales, with its registered office at 124 City Road, London, EC1V 2NX. Its company registration number is 7740921 and its VAT number is GB 118 570 611. The company operates from its base in Dorset and serves customers throughout the United Kingdom.

Location and contact

124 City Road, London, EC1V 2NX