Connect Fibre

Connect Fibre, a full fibre operator in the United Kingdom

Connect Fibre is a British company that builds and operates its own full fibre network to bring direct connectivity to homes and businesses. The company presents itself as an alternative to the major national providers and focuses its rollout on smaller towns, villages and rural communities that, by its own account, have waited far too long for modern infrastructure.

Its proposition rests on three pillars: guaranteed speeds, prices that don't rise mid-contract, and customer service from its own UK-based staff. The company states it is rated 5 stars on Trustpilot.

Own network and focus on underserved communities

Unlike operators that lease capacity on third-party infrastructure, Connect Fibre says it builds and owns its own network. This model, it notes, allows it to control service quality and be directly accountable for it. The company maintains that it does not chase the easiest postcodes to connect, but instead prioritises areas where good connectivity makes a real difference, and that once it arrives in an area, it stays there.

Home broadband offering

The residential line-up is organised by usage profiles: families, gamers, homeworkers and casual browsers. The website highlighted an offer of 1000 Mbps full fibre for £29 a month with a fixed price for 24 months. The company also offers a higher-speed option called Fibre2000.

Equipment included: Wi-Fi 7 router

Every full fibre package includes a TP-Link Wi-Fi 7 router at no extra cost, designed to deliver greater coverage throughout the home, lower latency for gaming and video calls, and the ability to connect more devices without compromising performance. Customers who sign up for Fibre2000 receive the TP-Link Wi-Fi 7 Pro model, built to match the company's fastest speeds.

Business service

In addition to the residential segment, Connect Fibre has a dedicated business broadband line, available through its website.

Support and customer tools

The company maintains a support section with FAQs, a knowledge base, a help ticket system and network status updates. Customers have access to a My Account area, a refer and earn programme with rewards, and a tool to reset their phone adapter.

Corporate profile

Connect Fibre describes itself as a team of engineers, planners and customer service specialists based in the United Kingdom. The company posts job vacancies and accepts applications via its contact email. Its registered office is at Sundial House, 114 Kensington High Street, London, and it operates under company number 11156085.

Location and contact

Second Floor, Sundial House, 114 Kensington High Street, London, W8 4NP · Phone: 01223 080 790 · Email: hello@connectfibre.co.uk