Cleartone Communications

Cleartone Communications, virtual phone numbers for businesses in the UK

Cleartone Communications Limited is a government-licensed telecommunications provider that designs telephone products aimed especially at small businesses, although it also serves large multinational organisations. The company states it has over 25 years of experience and claims its products suit different markets, from public bodies to retail businesses, including start-ups and SMEs.

Its proposition focuses on giving businesses a professional telephone presence without the need for physical infrastructure. The company maintains that its services help raise a business's profile and project the image of an established, consolidated company.

Numbering catalogue

Cleartone Communications' catalogue covers different families of UK numbering, designed for different business profiles:

• 0800 numbers: freephone numbers for the caller from UK landlines and mobiles, aimed at increasing business enquiries.
• 0333 numbers: included in UK landline and mobile tariffs, designed for businesses operating nationally.
• 0345 numbers: also included in national tariffs, commonly used for customer service.
• 0207, 0208 and 0203 numbers: London numbering to give the business a presence in the capital.
• 01 and 02 numbers: local geographic numbering to attract customers from a specific area.
• 0845 numbers: national numbering with business rate.
• 070 numbers: personal numbering.
• Local numbering by city: Birmingham (0121), Bristol (0117), Coventry (024), Edinburgh (0131), Glasgow (0141), Leeds (0113), Liverpool (0151), Manchester (0161), Nottingham (0115), Sheffield (0114) and Southampton (023).

The company also offers virtual and VoIP numbers, as well as non-geographic numbering.

Call features and virtual switchboard

Alongside numbering, the service includes a set of call management features. These include a personalised welcome message, a call whisper feature that indicates a business call before connection, business voicemail, email notifications, call recording, hunt groups, missed call alerts and an online dashboard.

The online dashboard allows users to view call statistics and settings, change the number to which calls are diverted and listen to recordings. The company also offers a virtual switchboard, outbound call services, timed diverts, professional voiceover, a WhatsApp business number and a disaster recovery service (DRaaS).

Call diversion to mobile

One of the site's highlighted messages is the ability to receive business calls on any mobile or landline via diversion, priced at 99 pence per month according to published information. The company presents this option as a way to maintain customer service without depending on a fixed location.

Free trial and sign-up process

Cleartone Communications offers a free 30-day trial. The application form asks for name, an 11-digit mobile number starting with 07, email address and, in some cases, company name. The company invites you to contact them for a free consultation or to call to discuss the specific needs of the business.

Client profile

The company states it has thousands of businesses using its services and mentions clients from various sectors, from independent consultants and small businesses to companies such as B-Social UK, BenITech Ltd, Progress Metrics Ltd, Home Bodies, Blackshaw Limited and Micro Lend UK Limited. Testimonials on the site highlight the speed and transparency of the sign-up process, the attentiveness of staff and value for money.

Location and contact

78 York Street, London, W1H 1DP · Phone: 0800 001 6222