Sendwave

Sendwave: international money transfers from your mobile

Sendwave is an international money transfer app that lets you send funds to family and friends from your phone. The company presents itself as an alternative that aims to ensure more of the money reaches recipients instead of going to high fees. The service is operated by Zepz and is authorized to transmit money in the United States, Canada, the United Kingdom and the European Union.

The company states it has over one million users and offers support via chat available 24 hours a day, 7 days a week. Sign-up and operation are done entirely through the app: the user downloads the app, links their debit card, verifies their identity and can start sending money in minutes.

Sendwave Wallet: a wallet for senders and recipients

Sendwave Wallet is a digital wallet that the company describes as a new way to send money and support loved ones from the United States and the United Kingdom, with more value and control. According to the company's information, depending on the country the user may access better exchange rates, cash back or rewards. The wallet offers fast refunds if plans change, except for transfers with USDC, and maintains 24/7 support.

The wallet is currently available for senders in the United States and the United Kingdom, although the company indicates it expects to expand the list of countries. There is also a version of the wallet aimed at recipients, whose benefits are detailed on the site.

Coverage and sending countries

The app allows you to send money to different countries, with a specific section for popular countries and a full list of available destinations. The company operates from the United States and the United Kingdom for the wallet, and maintains the transfer service for users in other countries through the app.

Offices and regulatory presence

Sendwave operates through different legal entities depending on the region. In the United States, WorldRemit Corp. DBA Sendwave is licensed as a Money Transmitter by the New York State Department of Financial Services and in Puerto Rico (TM-055), as a Foreign Transmittal Agency in Massachusetts and as a Currency Transmitter in Rhode Island, with NMLS No. 1179663. In Canada, WorldRemit Inc. holds license No. 0012181 from Revenu Québec and FINTRAC registration No. M11556765. In the United Kingdom, WorldRemit Ltd is authorized and regulated by the Financial Conduct Authority (FCA) under the Payment Service Regulations 2017 and the Electronic Money Regulations 2011, with registration number 900891. In the European Union, Sendwave SA is authorized by the National Bank of Belgium to operate as a payment institution.

Customer service

Support is offered primarily through the chat integrated in the app, available at all times. In addition, the company has international helplines with opening hours in coordinated universal time (UTC) from 10:00 to 00:00, Monday to Friday, and closed Saturdays and Sundays.

Offices and locations

Main office: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom · Phone: +44 203 695 0880

US Office: 2093 Philadelphia Pike #1016, Claymont, DE 19703, USA

Canada Office: 2 Bloor St W, Suite 700, Toronto, ON, M4W 3E2, Canada

EU Office: Rue du Commerce 31, 1000 Brussels, Belgium