T.S.S (Total Security Services) Ltd

T.S.S (Total Security Services) Ltd: manned guarding in the UK

T.S.S (Total Security Services) Ltd presents itself as one of the largest providers of manned guarding services in the UK. The company, founded in 1989, has over 6,500 employees and operates from several offices across the country. Its offering focuses on security for the retail sector, although it also covers other areas.

Main services

The company structures its activity around three areas: retail security, support, management and maintenance, and a crime intelligence hub (Crime Hub).

• Retail security: specialist personnel who assess each client's risks and combine physical resources with tailored technology to deliver solutions and return on investment.
• Support, management and maintenance: each client has a dedicated account manager who ensures compliance with agreed service levels. Specialist teams support employees and clients, and maintenance teams provide ongoing assistance both on the front line and behind the scenes.
• Crime Hub: an intelligence-led crime prevention approach that integrates multiple data sources into proprietary IT platforms, allowing clients and the hub to access relevant analytics. Recommendations, based on scientific criteria, help identify risks and implement the right solution.

Sector context and challenges

The company recognises a number of current challenges affecting its clients' operations: political uncertainty, anti-social behaviour (1.4 million incidents recorded by police in 2022), lack of police presence (50% of retailers perceived a poor police response), violent crime (at a decade high in the UK), opportunist theft (most burglaries are opportunistic and claims increased by 46%) and internal theft (8,900 cases reported by employees in England and Wales in 2022).

Approach and value proposition

T.S.S defines itself by a holistic approach that combines digital and information security with traditional methods. It highlights the experience of its management team, which totals over 1,000 years in the sector, and intelligence-led solutions that overlay evolving technology to direct resources to the highest-risk areas. The company emphasises its commercial offering, value-added services and measurable results to ensure value for money, as well as customer service through trained officers and managers and market-leading back-office systems, with defined key performance indicators (KPIs) and service level agreements (SLAs).

Clients and testimonials

Its clients include chains such as Boots, Waitrose & Partners, Morrisons PLC and Serco. Testimonials on its website highlight responsiveness, adaptation to changing environments (such as the COVID-19 pandemic) and collaboration in contingency planning. A Waitrose manager mentions 99% daily coverage of the estate, while Boots emphasises ongoing support and tailored training for security officers.

Accreditations and presence

T.S.S (Total Security Services) Limited currently holds SIA Approved Contractor Scheme (ACS) certification for the provision of security guarding, key holding and public space CCTV services. The company operates from several offices in the UK, including London, Glasgow, Liverpool, Birmingham, Bristol and Belfast, in addition to its registered office in London.

Headquarters and locations

Main Office: 6th Floor, 50 Broadway London, SW1H 0DB, United Kingdom

Glasgow Office: Tay House, 300 Bath St Glasgow G2 4LH · Phone: 0141 206 3750

Liverpool Office: Suite 537, Horton House Liverpool L2 3PF · Phone: 0151 244 5600

Birmingham Office: Somerset House, 37 Temple Street Birmingham B2 5DP · Phone: 0121 296 8711

Bristol Office: Castlemead, Bristol BS1 3AG · Phone: 0117 917 5186

London Office: The Curve, 18 Hickman Avenue London E4 9JG · Phone: 020 8523 5533

Belfast Office: Arthur House, 41 Arthur Street, Belfast BT1 4GB