New Generation Parking Management Ltd

Parking management and CCTV video surveillance in Canary Wharf, London

New Generation Parking Management Ltd is a company based in Canary Wharf (London) dedicated to parking management and the installation of CCTV video surveillance systems. Its activity combines human surveillance through patrols with automatic data processing, with the aim of enabling its clients to delegate the enforcement of parking rules and focus on their own business.

The company presents itself as a group of specialists in solving parking problems and states that it works in both the private and public sectors, with a client portfolio of varying sizes. It states that it enforces the agreed parking rules fairly and accurately, and that it is a member of The International Parking Community, a trade association recognised by the DVLA.

Technology solutions for parking control

The company's service catalogue is structured around technology systems aimed at different types of premises:

• ANPR: automatic number plate recognition system that allows a car park to be managed quickly and reliably. The company identifies it as suitable for supermarkets, shopping centres, gyms, business estates and hotels, among others.
• Permit terminals: a modern alternative to ticket machines, integrable with the ANPR system to guarantee the accuracy of the data entered.
• Signage: design, printing and installation of signs in accordance with the current code of practice, detailing the parking terms and conditions applicable to the driver's stay.
• CCTV: licensed video surveillance operators who manage the car park remotely, coordinate on-the-ground patrols and gather information for the safety of people present on site.
• Barriers and gates: combined with the ANPR system, they allow access to the facilities to be restricted to authorised personnel only.
• Mobile applications: the company has several applications that transfer control of the facilities to the manager and users, adapted to different use cases.

Working model and client relationship

The company explicitly rejects the off-the-shelf approach and states that diversity is a central axis of its activity: each proposal is tailored to the client's specifications. Its offering covers the development, sale and installation of technology systems for parking management and traffic control, as well as intelligent CCTV solutions.

Its declared capabilities include the technical knowledge and practical experience to implement these systems, as well as the management of parking-related incidents through a combination of human and automatic means.

Parking charge management portal

The company maintains an online portal for drivers who have received a parking charge. From it, it is possible to view the images associated with the charge, submit an appeal or make a payment, by entering the vehicle registration and the parking charge number. The company states that appeals must be processed following the procedure detailed in the notice itself and that the enquiries team does not handle appeals by telephone. It also has a specific procedure for submitting complaints.

Head office and customer service

The company's head office is located in Canary Wharf, London. Office telephone support is available Monday to Friday, from 09:00 to 17:00; Saturdays and Sundays it remains closed. Calls to the contact number cost 13 pence per minute, plus the user's network access charge.

Location and contact

6 Beaufort Court, Admirals Way, Canary Wharf, London E14 9XL · Phone: 0871 434 4372 · Email: enquiries@ngpltd.com