Sheltered Oasis

Sheltered Oasis, pergolas, storage and outdoor play for the garden

Sheltered Oasis is a London-based online store that sells garden structures and solutions: aluminium pergolas with adjustable louvers, sheds and outdoor storage, and children's play equipment for outdoor spaces. The company presents itself as a supplier of items designed to withstand the weather, using materials such as treated timber and powder-coated aluminium, and targets its offering at domestic garden projects across the United Kingdom.

Catalog: pergolas, sheds and outdoor play

The range is organised into three main families. In pergolas and gazebos, the catalog includes aluminium models with louvers in sizes such as 3 × 3 m square, 4 × 3.6 m and 4 × 3 m rectangular, as well as a 2.4 × 3 m rectangular steel pergola. In sheds and storage, the store offers pressure-treated timber constructions, with options without windows, double doors and apex or reverse apex roofs, in sizes ranging from 4 × 3 ft to 15 × 10 ft. The outdoor play section brings together timber structures such as swing frames, climbing towers with slides and platforms, and sets with accessories, some of which include an installation service.

The site indicated a total of 172 products and showed discounts on part of the catalog, with examples such as a 3 × 3 m aluminium pergola reduced from £1,998 to £999, or a Forest 4Life 15 × 10 ft shed from £1,489.99 to £790. These prices and promotions are subject to change.

Shipping, returns and purchase guarantees

The company offers free standard shipping on all orders within the United Kingdom, with no surcharges at checkout. The stated timeframe is 1 to 3 business days for order processing and 2 to 4 days in transit, with door-to-door tracking and a tracking number sent by email when the order leaves the warehouse. The returns policy allows the product to be returned within 30 days of delivery, with a return label provided by the company and no restocking fees. Once the return is received and inspected, the refund is issued to the original payment method within five business days.

Advice before buying and assembly

Sheltered Oasis offers pre-purchase support for questions about dimensions, roof pitch or installation base: the customer can send the dimensions of the available space or a photograph of the location and the company responds with recommendations or warns if the product does not fit. For assembly, orders include labelled parts and step-by-step instructions, and the company offers answers to queries if any step is unclear. The site also includes a size finder tool to help choose the right model.

Customer reviews

The site's reviews page indicated that there were no published reviews yet and explained that the company only publishes opinions when the customer expressly authorises it, without editing the text and showing only the first name and surname initial. Reviews are sent privately to the team and do not appear automatically on the website.

Corporate and contact details

Sheltered Oasis is registered in England and Wales with company number 15342443. Customer service is available Monday to Friday from 9:00 to 18:00 (GMT/BST), and is closed on Saturdays and Sundays. The company operates from Borough High Street, in London, and sells its products throughout the United Kingdom.

Borough High Street, London, SE1 1JX, United Kingdom · Phone: +44 300 011 1493 · Email: support@shelteredoasis.co.uk