Policy Expert

Policy Expert, British home, motor and pet insurer

Policy Expert is a trading name of QMetric Group Limited, an entity authorised and regulated by the Financial Conduct Authority under firm reference number 529506. The company presents itself as a UK personal lines insurer and states that it protects more than 1.6 million customers across home, motor and pet insurance. Its registered office is at 110 Bishopsgate, London, EC2N 4AY, and its company registration number is 07151701, registered in England and Wales.

Insurance range: home, motor and pet

The offering is organised into three main lines, each with its own quote and information page:

• Home insurance: this is the line with the greatest prominence in the company's communications; the website states that 85% of home customers renew each year.
• Motor insurance: sold alongside the other products under the same brand.
• Pet insurance: completes the personal lines range.

The company describes its policies as low-priced, with easy-to-understand terms and straightforward claims handling, according to its own commercial presentation.

Online policy and claims management

Customers have an online account area to manage documents and make changes at any time. From there it is possible to download insurance certificates, proof of no claims discount and policy documentation, as well as renew the policy and handle claims online. The company states that policies are managed 24/7 by its UK-based team of experts.

Ratings and awards

The website displays a rating of 4.5 out of 5 based on more than 103,501 reviews, presented as an 'Excellent' rating on Trustpilot. The company also cites the Buildings Insurance Provider of the Year award at The Telegraph Insurance Awards 2025. The testimonials reproduced on the site highlight staff assistance in activating online documents and the speed in resolving a claim for carpet damage.

Informational content and corporate structure

The site includes guides on the rebuild cost of a home and how it is calculated, on non-fault claims and on preventing pet theft. The company also publishes corporate information about its executives, its team and its awards, and maintains sections dedicated to careers, media and regulatory compliance. The legal text on the website is dated 2026 and the number of insured customers refers to March 2026.

Location and contact

110 Bishopsgate, London, EC2N 4AY