Espresso Service

Espresso Service: professional coffee equipment maintenance since 1987

Espresso Service is a British company that has been providing repair and maintenance services for professional coffee machines across the UK and Ireland since 1987. Its activity focuses on the technical care of the equipment that underpins its clients' coffee offering, with the stated aim of ensuring every cup is served in optimal condition and that business operations are not interrupted.

The company presents itself as an independent service, unaffiliated with any coffee or equipment supplier, which allows it to offer impartial advice and maintenance programmes tailored to each client. It services traditional, semi-automatic and automatic machines.

Preventative and reactive maintenance programmes

The core of its offering is planned preventative maintenance visits, which aim to reduce unexpected breakdowns, extend equipment lifespan and keep machines running. The company recommends following the maintenance schedule specified by the manufacturer.

For unforeseen faults or emergencies, it provides a reactive service with qualified engineers who travel to the client's location to resolve the fault urgently and report on progress. According to the company, the experience of its field engineers allows them in many cases to repair the machine without needing parts; when a commonly required spare is needed, they carry it in the van stock to restore service as quickly as possible.

Mandatory boiler inspections and grinder maintenance

Steam boilers in coffee machines must comply with PSSR (Pressure Systems Safety Regulations). Espresso Service carries out these inspections acting as either an inspector or a competent person, verifying that the pressure system of the commercial machine meets safety requirements.

In the grinder area, the company offers maintenance and management: it recommends when to replace blades and burrs, provides cleaning products from its catalogue if needed, replaces the burrs and recalibrates the grinder to maintain grind quality.

Water treatment and remote monitoring

Water treatment is key both for equipment operation and coffee flavour. Espresso Service manages the prevention of limescale build-up and damage through high-quality water filters and ensures they are replaced on time. It also offers an IoT product for remote water quality monitoring, so the client can know if their filtration has been exhausted.

Urgent spare parts supply in London

From its warehouse in central London (EC1), the company provides a rapid, low-emission spare parts delivery service called EDS (Espresso Delivery Service), aimed at coffee operators and service engineers in TfL zones 1 to 6 and throughout the rest of London. According to the site's data, the average response time is 22 minutes and the service allows for storage or supply of spare parts to reduce downtime and maximise revenue.

Smart solutions and payment systems

The company integrates technological solutions to optimise the coffee business, including Hydracs and Vendon payment systems.

Sustainability and environmental commitment

Espresso Service encourages its clients to reuse and repair coffee equipment rather than replace it, and recycles parts from old machines. For spare parts deliveries in central London it uses cargo bikes, which reduces its carbon footprint. Its long-term sustainability goals include becoming climate positive by 2030 and electrifying its vehicle fleet. The company states that it manages its progress through carbon reduction partners and that it is part of an eco-conscious community committed to the highest standards of social and environmental performance, accountability and transparency.

Clients and coverage

Among the clients the company mentions are Prezzo, Azzurri, Greene King and SES. Testimonials on its website highlight professionalism, capacity for innovation and the continuity of the relationship, in some cases since 2015. The company states it has received B Corp accreditation.

Espresso Service declares that it covers the entire territory of the United Kingdom, from the Highlands to the south coast, as well as Ireland.