Marston Holdings

Marston Holdings: integrated technology and services for the public and private sectors

Marston Holdings is a British company that provides services to governments, utility companies and the private sector through integrated technology solutions. Its activity ranges from design and implementation to management and recovery, according to its own presentation. The company operates under the corporate name Marston (Holdings) Limited and has its registered office at 77 Shaftesbury Avenue, 3rd Floor, London W1D 5DU.

Areas of activity

Marston Holdings' offering is organised into several service lines:

• Monitoring and infringement detection: parking enforcement, ANPR monitoring and detection, transportation and road services, air quality management and DVLA Vehicle Excise Duty enforcement.
• Field services: reconnect and customer assessments, revenue protection, trace and investigations, and WIRSAE temporary disconnections and reconnections.
• Back office processing: customer contact centre, notice processing and payments, road user charging and payments, licensing and permit processing, and non-UK penalty charge notice processing.
• Debt and property recovery: public sector court orders and debt, High Court recovery (money and land), motor vehicle recovery, commercial debt collection in Scotland and commercial rent arrears recovery.

Technology and technical solutions

The company has invested in its own technology solutions. Its developments include ANPR camera systems, AI-enabled field-force solutions, an AI-based case management system, road tolling and payment systems, air quality monitoring, industrial pollution monitoring, continuous urban scanning, remote infrastructure management, smart parking systems, notice processing systems and mesh networks. It also offers intelligent analytics that leverage raw data from multiple systems and robotic process automation with machine learning.

In the field of traffic, its CCTV-based solutions cover intelligent traffic management, parking, tolling and enforcement, as well as clean air and low emission zones. Its air quality sensors provide real-time information at key locations, such as school centres.

Consultancy and design

Marston Holdings provides transport and design consultancy services, with research, data analysis and business case development to secure funding and local support. Its consultancy areas include active travel and road safety, lighting and technology, infrastructure and highways design, parking and kerbside management, flood and water management, landscape and urban design, transport planning and development, communications and engagement, and structures.

Clean air zones and electric mobility

The company designs, builds and enforces clean air and low emission zones, and collaborates with local authorities on tailored solutions. It also offers a comprehensive service for electric vehicle charging solutions, from feasibility strategies to site selection, installation and maintenance, including support for funding and grants.

Debt recovery and social responsibility

In the field of debt recovery, Marston Holdings states that it applies an ethical approach to the enforcement of court orders and the collection of corporate debts. Its vulnerability strategy includes a social support team with Samaritans training and programmes developed with the support of Money Advice Trust and the Royal College of Psychiatrists. The company also has a mobile app that allows customers to manage their cases, request video or audio callbacks and ask for assistance.

Awards and presence

The company has received various awards and accreditations, and has been recognised as one of the UK's top employers according to its own statement. Its recent milestones include the validation of science-based targets, the acquisition of Grosvenor Services Group and Vortex IoT Limited, and the rebranding of Videalert to VidAlert. Marston Holdings operates under various brands and companies, such as NSL, Project Centre, Engage Services and Scott & Co, among others.

Location and contact

77 Shaftesbury Avenue, 3rd Floor, London, W1D 5DU