Anima Health

Anima Health: an integrated platform for primary care management

Anima Health is an integrated care platform developed by doctors with the aim of managing patient requests quickly and safely. It combines online consultation with productivity tools and is built with a system-wide working approach at its core, bringing everything a care team needs into a single platform. The company operates under the legal name Continuum Health Ltd, trading as Anima Health, and is registered in England and Wales with company number 12205370.

Adoption and reach

According to information on its website, over 1000 practices trust Anima to streamline their primary care workflows and deliver better care to 14 million patients. The platform is presented as a solution that scales across geographies and provides a single source of truth for care teams.

Key features

The platform integrates a set of tools designed to cover the operational needs of primary care teams:

• Triage: contextual questionnaires linked to clinical guidelines that cover key negatives and red flags, with full histories that avoid back-and-forth.
• Appointments: direct connection to staff rotas to send booking invites in seconds or book patients without switching applications.
• Documents: automatic processing with patient matching, document summaries, code suggestions, and suggested tasks, cutting processing time by more than half.
• Analytics: data-driven decision making to optimise clinic performance and showcase clinical improvements.
• Integrations: save to EMIS or SystmOne with a single click, view a patient's record with GP Connect, and verify patients with PDS.
• Messaging: send personalised communications to one patient or multiple via batches.
• AI Receptionist: Andi answers patient calls and submits requests to the dashboard.
• Collaboration: chat with colleagues across primary, secondary, and community care to resolve cases faster.

Automation and control

Anima automates the generation of patient communications, clinical notes, administrative requests, and daily paperwork. The platform provides a foundation that teams can edit or fully customise. From the dashboard, users can sort requests by risk score, assign them to medical or administrative team members, and work in a coordinated way. Customisation includes patient request limits, access times, individual working hours, assignment limits, and request-by-request availability.

Documented use cases

The site mentions experiences from organisations such as Eleanor Cross Healthcare, a dual-site GP practice with just over 19,000 registered patients in and around Northampton, which adopted Anima after its previous online consultation platform was decommissioned; time saved on triage meant clinical staff could run more clinics. Fordingbridge is also cited, receiving all types of practice requests via the platform, whether submitted by patients online or on the patient's behalf by practice staff, and using Anima for total triage, which allows better prioritisation of each case.

Customer profile

The platform is aimed at primary care practices, primary care networks (PCNs), and integrated care boards (ICBs), as well as healthcare professionals looking to expand access capacity without the need for additional staffing.

Location and contact

71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ