Safa Travel

Safa Travel: Hajj and Umrah agency for British Muslims

Safa Travel is a travel agency based in South Norwood, London, that has been helping British Muslims organise their Hajj and Umrah pilgrimages since 2016. The company presents itself as an agency with a physical office in the UK and more than 5,000 pilgrims who have travelled with it. On Trustpilot it has accumulated more than 200 reviews and an average rating of 4.6 stars.

Pilgrimage services

The agency organises flights, visa support, assistance with the Nusuk permit, hotels in Makkah and Madinah, airport transfers and transport between the holy cities. Umrah packages include flights, transport, visa and hotel, and can be customised according to travel dates, UK departure airport, hotel category and budget. The company offers 3, 4 and 5-star hotel categories, with durations ranging from 1 to more than 14 nights.

For Hajj, Safa Travel sells packages from the UK that include flights, Hajj visa support, accommodation, transport, organisation of camps in Mina and accompaniment during the main days of the pilgrimage. The company notes that places are limited each year and recommends booking in advance.

It also offers support with the Umrah visa application and the Nusuk permit process for those who have already booked their own flights and hotels, explaining the documents and steps required before travel.

Umrah packages and key dates

The agency's catalogue includes Umrah packages for different seasons. Among the options shown on the site are 7, 10, 12 and 14-night packages with prices ranging from £615 to £950, depending on hotel category and duration. Specific sections are detailed for December, Ramadan, Easter and Umrah 2026, with variations in price and category. For example, 7-night Ramadan packages in 3-star hotels are advertised from £710, while 10-night packages in 5-star hotels reach £1,070. In the Umrah 2026 section, 7-night packages in 3-star hotels start from £690.

The company also offers the possibility of booking packages with the Clock Tower hotel in Makkah, priced at £950 for 12 nights.

Other trips and complementary services

Safa Travel also organises Muslim-friendly holidays, with suitable hotels, halal food options, family accommodation and private facilities when available. Among the destinations it offers are Turkey and the Maldives, among others.

The agency works with a wide network of airlines and hotels and can arrange customised trips for families, couples, groups and individual travellers. UK departure airports include London Heathrow, Gatwick, Stansted, Luton and City, Manchester, Birmingham, Glasgow, Edinburgh, Bristol, Liverpool, Newcastle, East Midlands, Aberdeen, Leeds Bradford, Cardiff, Norwich and Humberside.

Financial protection and transparency

All bookings that include flights are protected by the ATOL scheme 74904, managed by TimesTravel Ltd, according to the company. This protection covers money paid or repatriation in the event that the agency cannot provide the service. Safa Travel states that it does not apply hidden charges and that the quote details flights, hotel names, number of nights, transfers, visa and other services included before confirming the booking.

The agency has a physical office in London, where customers can go to speak face to face with the team. During the trip, the Safa Travel team is available by phone or WhatsApp to help with flight changes or hotel issues.

Booking process

The booking process consists of three steps. First, the customer requests a quote by phone, WhatsApp or web form, indicating travel dates, departure airport, number of travellers, hotel category and approximate budget. For Umrah, they can also specify how many nights they want in Makkah and Madinah. Second, the agency sends a written quote with flights, hotels, nights, transfers and total price; once accepted, a deposit is paid and there is the option to pay the rest in instalments. Finally, Safa Travel organises the included services, helps with the visa and Nusuk permit, and sends the itinerary before departure.

Commitment to the customer

The company invites customers to check its credentials, compare prices and read reviews before booking. It also offers a service called "Beat My Quote": if the customer finds the same package at a lower price, they can send the written quote and Safa Travel will consider whether it can offer the same dates, flights, hotels and services, and will try to improve the offer when possible.

Location and contact

13 Station Rd, London SE25 5AH · Phone: +4420 3286 7666 · Email: info@safatravel.co.uk