Kenwood Travel

Kenwood Travel, British tailor-made luxury holiday operator

Kenwood Travel is a UK-based tour operator that presents itself as a specialist in tailor-made luxury holidays. The company traces its origins to 1977 and, according to its own description, has been operating for more than four decades, now exceeding 49 years. It describes itself as one of the country's largest independent tour operators, attributing that growth to its team of destination specialists.

Types of trip and programmes

The company's catalogue organises its offerings into several travel categories, including:

• All Inclusive Holidays
• Adult Only Holidays
• Family Holidays
• Luxury Holidays
• Cruise Holidays
• Multi Centre
• Weddings
• Honeymoons
• Last Minute
• Winter Sun
• Half Board
• USA Self Drives
• Tours
• Island Holidays
• Couples Holidays
• School Holidays

Destinations offered

The geographical range spans several continents and regions. Featured destinations shown on the website include Antigua, Maldives, Dubai, Abu Dhabi, Barbados, Orlando, Thailand, Greece, Mauritius, Walt Disney World, St Lucia, Bali, Malaysia, Tenerife and Egypt. By region, the company sells trips to Africa, Asia, the Caribbean, Europe, Florida, the Indian Ocean, the Middle East and the USA, as well as Hawaii. Special offers are grouped by destination in the Caribbean, Europe, the Indian Ocean, the Middle East, Asia, Florida, Africa and Orlando.

Customer service and personalised advice

Kenwood Travel has a team of travel advisors and travel designers who assist from its UK call centre. The company states that its destination specialists combine local knowledge with personalised service. Assistance is available seven days a week from its Moorgate office in the City of London. Customers can book online or speak to an advisor, as well as request a quote and manage their booking through the website.

Consumer protection and recognition

The company states that its holidays are ATOL protected and that it is a member of ABTOT, committing to maintain a high standard of service in line with the association's code of conduct. It also offers an independently administered arbitration scheme for resolving disputes arising from the contract. In terms of ratings, Kenwood Travel states that it has an outstanding Trustpilot rating backed by over 7,500 reviews, and notes that it has received numerous awards from its partners over more than four decades.

Business model and partners

The company explains that its preferred-partner contracts cut out extra costs and thus offer direct savings. Among its collaborators it mentions hotel, cruise and airline partners. The company also runs a newsletter with travel news and offers, and publishes inspirational content with expert recommendations.

Location and contact

Phone: 0203 930 4640 · Email: customerservices@kenwoodtravel.co.uk · Opening Hours: Sales: Monday to Friday 09:00-20:00; Saturday 09:00-16:00; Sunday 10:00-17:00; Bank Holiday 10:00-16:00. Aftersales: Monday to Friday 09:00-17:30; Bank Holiday 10:00-16:00.