Hometree

Hometree: boiler cover and home energy services in the UK

Hometree is a home energy services company that sells cover plans for boilers, heating, plumbing, drains, appliances and EV chargers, as well as servicing and renewable energy installations. The company operates in England, Scotland and Wales and presents itself as an alternative to traditional providers such as British Gas, HomeServe and 247 Home Rescue.

Cover plans and technical services

Hometree's range includes several types of home protection:

• Boiler and heating cover: plans for boilers and heating systems, with unlimited repairs and annual servicing.
• Comprehensive home cover: protection for your boiler, heating, plumbing, EV charger and other home systems.
• Landlord cover: plans specifically for rental properties, including appliance cover.
• Plumbing and drains cover: protection for systems beyond the boiler.
• Appliance cover: for kitchen appliances, for both homeowners and landlords.
• Heat pump cover: protection and servicing for heat pump systems.
• EV charger cover: protection for home charging points.

The company also offers one-off services such as annual boiler servicing, landlord gas safety records and heat pump servicing.

Renewable energy installations and green finance

Hometree has expanded into the installation of energy-efficient equipment such as heat pumps and solar panels. The company offers flexible finance plans for these installations, with maintenance and repairs included. This line of business forms part of its stated goal of accelerating the decarbonisation of homes.

Business commitments and customer service

The company highlights a series of commitments set out on its website:

• No price-hike promise: if you have no claims, your renewal price won't rise above inflation.
• Unlimited claims: no limit on the number of repair requests.
• No cancellation fee: if you haven't claimed or received a service.
• Same price regardless of unit age, location and property type: the cost of the plan doesn't vary based on these characteristics.
• £0 excess option: the option to take out cover with no excess.
• 24/7 support: phone and online support for claims.
• UK-based call centre.
• Cover for unoccupied homes.

The company states that its customers have rated it "Excellent" on Trustpilot and that its team of qualified engineers carries out repairs. It also offers a cover match guarantee: if it doesn't cover something that British Gas or HomeServe does, it provides a £50 gift card (terms apply).

Current offer and conditions

At the time of analysis, the website showed a promotion of up to 16% off selected plans for the first 12 months, valid until midnight on 29 September 2026 and subject to terms and conditions. An exclusive offer with So Energy was also advertised: £50 credit on your energy bill after purchase.

Group size and structure

Hometree states that it covers nearly five hundred thousand homes in the UK, has a nationwide network of thousands of local engineers and installers, and employs more than 550 people across the group. The parent company, Hometree Group, brings together its cover, installation and finance activities. Hometree is a trading name used by Hometree Services Limited and Hometree Marketplace Limited, both registered at Hamilton House, 4 Mabledon Place, London, England, WC1H 9BB. Hometree Services Limited, company number 12535561 and VAT number 364324895, acts as appointed representative of Xact Risk Solutions Limited, authorised and regulated by the Financial Conduct Authority. Hometree Marketplace Limited, company number 09808066 and VAT number 228718977, is GasSafe registered and authorised by the FCA for credit broking for boiler installations.

Location and contact

Hamilton House, 4 Mabledon Place, London, England, WC1H 9BB