Domestic & General

Domestic & General: appliance insurance in the UK

Domestic & General is a British provider specialising in insurance and protection plans for household appliances. The company presents itself as the UK's leading specialist warranty provider, with over 100 years of experience, and operates a nationwide repair network that services millions of appliances each year.

Appliance cover

The company offers policies that cover breakdowns and accidental damage to appliances. Among the key terms, the insurance includes unlimited repairs and, if the appliance cannot be repaired, it is replaced; in that case, installation and delivery costs may apply. It does not require the appliance to be new or to be within the manufacturer's guarantee period. If the policy is taken out after the manufacturer's guarantee ends, an excess applies during the first 90 days. The cover has no fixed-term contract, so customers can manage it flexibly.

Repair service without a policy

In addition to insurance, Domestic & General allows you to book a one-off repair without needing to have a policy in place. The user describes the problem and chooses a date for the engineer's visit. The company also offers specific plumbing cover, which protects pipes, drains, toilets and other elements of the home.

Engineer network and scale of activity

The company has a network of approximately 10,000 approved engineers. According to figures it publishes itself, as of September 2023 it protected 12.3 million appliances and had completed 2.2 million repairs in the 2023 financial year. Its catalogue covers hundreds of types of household appliances.

Partnerships with brands

Domestic & General works with dozens of well-known brands to offer protection to UK homes. The company states that the brands shown on its website are just a sample of its partners.

Corporate structure and regulation

Service and maintenance plans are provided by Domestic & General Services Limited (Company No. 1970780). Insurance policies are issued by Domestic & General Insurance PLC (Company No. 485850), which acts as the underwriter and not as an intermediary, so it does not offer personal recommendations or advice. This entity is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, with financial register number 202111. Both companies have their registered office at Swan Court, 11 Worple Road, Wimbledon, London SW19 4JS, and are registered in England and Wales. Advertised prices include all applicable taxes, including IPT.

Indicative catalogue prices

The site showed a promotion of three months at half price and indicative monthly rates: washing machine cover from £7.33 a month, dishwasher cover from £6.39 a month and fridge or freezer cover from £5.99 a month.

Location and contact

Swan Court, 11 Worple Road, Wimbledon, London SW19 4JS