Smart Energy Company

Independent business energy consultancy in Liverpool

Smart Energy Company is an independent business energy consultancy based in Liverpool. Its work focuses on helping companies decide when to contract their energy supply, as well as comparing gas, electricity and water offers from more than 28 UK suppliers. The firm states that it has advised over 500 businesses and has been providing energy market advice since 2014.

Its offering is structured around three areas: buying and renewing, technical optimisation and resolving issues with the supplier. The service is presented as ongoing support, with a dedicated adviser who remains involved after the contract is signed.

Buying and renewing supplies

On the buying side, the company compares gas and electricity offers, explains costs, contract terms and the right time to contract. It also offers procurement management for multiple sites and review of water contracts. Among the tools it makes available to clients are a supplier comparison tool, an energy bill calculator and a renewal monitoring service.

The firm distinguishes between contracting and monitoring the market: the renewal monitoring service allows clients to track wholesale market movements against targets set by the client, with no obligation to contract through the consultancy. When a target is reached, the client receives an alert with context on the movement.

Technical optimisation and capacity review

The optimisation area is aimed at reviewing whether the contracted electrical capacity, meter configuration and technical charges still fit the needs of each site. It includes half-hourly supply and kVA capacity reviews, as well as change of measurement class and management of connections and meters.

Issue resolution and contract management

The company also steps in when problems arise with the energy account: billing disputes, supplier escalation, Change of Tenancy and water contract management. In these cases, the work begins by establishing the evidence and the liability position before claiming from the supplier.

A case published on its website, relating to GSG Hospitality, shows a billing dispute in which the amount claimed went from £85,000 to £2,158.85 after resolution. The firm itself warns that this is a real case and that individual circumstances and results may vary.

Client portal and ongoing monitoring

Clients who contract their supply through Smart Energy gain access, once active, to their own portal to manage energy for the duration of the contract. The portal allows users to view contracts and supplies across multiple sites and suppliers, keep documents and renewal dates together, read the meter and estimate costs, upload readings for the adviser to pass on to the supplier, and raise queries with update tracking.

The company states that its commission is set out in writing before signing and that the client contracts directly with the chosen supplier, with no obligation to accept an offer. It also indicates that a termination letter is not normally required for most contracts it manages in order to change supplier at the agreed end date, although the contractual position is reviewed before arranging the new supply.

Client profile and market

Sectors it serves include pubs and bars, manufacturing, and hotels and accommodation. The firm publishes daily, weekly and monthly energy market analysis, as well as information on out-of-contract rates and supplier updates.

Smart Energy Company operates under the name SMART EN CO LTD, is registered with the ICO under reference ZB326864 and is listed as a member of the Energy Ombudsman.

Location and contact

241 Woolton Road, Liverpool, L16 8NA · Email: info@smart-energy.uk · Hours: Monday to Thursday: 09:00-16:30; Friday: 09:00-15:00