Privilege

Privilege, car and home insurance in the UK

Privilege is a British insurance brand focused on car and home cover. Its offering is built around car and home policies, with specific products for young drivers and a multi-car insurance option. The company states that over 600,000 people took out its services last year.

Insurance products

Privilege's range is organised into two main branches: car insurance and home insurance. Within the first, the company offers a specific policy for young drivers. In the home insurance branch, the company provides standard cover and a type known as Platinum home insurance, the terms of which are set out in the corresponding policy documents.

Multi-car discount

The insurer applies a discount to households that insure two or more vehicles with Privilege. In that case, the reduction applies to the second and any subsequent policies taken out. The company notes that minimum premiums apply.

Managing policies and claims

Customers can manage their policies through the website, where it is possible to retrieve a saved quote, renew the policy and view documentation. The company sends a letter at least 21 days before the policy ends to confirm whether renewal will be automatic. If the customer does not want automatic renewal, they can renew both car and home insurance online. For changes or queries, the company offers the option to access the online account or speak to an agent via web chat.

In the event of a claim, Privilege provides two separate phone numbers: one for accidents, theft, vandalism or vehicle damage, and another for incidents at home, which should be reported as soon as possible.

Corporate and regulatory information

Privilege policies are underwritten by U K Insurance Limited, a company with its registered office at The Wharf, Neville Street, Leeds LS1 4AZ, registered in England and Wales under number 1179980. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 202810. The company has announced a proposed transfer of business from U K Insurance Limited to Aviva Insurance Limited, a transaction that could affect Privilege customers.

Customer services

Privilege's website includes help sections, FAQs, coronavirus information, claims management, requests for personal data and payment methods. The company also publishes its reviews policy and has a jobs section and a news and media section.