Staysure

Staysure, travel insurance for all ages in the UK

Staysure is a British travel insurer that sells its policies through staysure.co.uk. Its proposition focuses on covering travellers of any age, including those over 50, 60, 65, 70, 75, 80 and 85, and on offering cover to people with pre-existing medical conditions. The company presents itself as the UK's favourite travel insurance provider and supports this claim with the volume of reviews shown on its website.

Policy types

The insurer's catalogue includes single-trip, annual multi-trip, long-stay, cruise, ski and winter sports, family, group, Europe, worldwide and expat travel insurance. For return trips, cancellation cover begins at the time of purchase. Annual policies allow payment in instalments when the amount is £80 or more.

Cover levels

• Signature: up to £10,000 cancellation per person, with extras such as gadget cover and zero excess.
• Comprehensive: up to £5,000 cancellation per person, with the option to add cruise and winter sports cover.
• Basic: up to £500 cancellation per person, without all the benefits available in the other levels.

The Comprehensive and Signature policies carry the Which? Best Buy stamp, according to the company itself.

Medical cover and health conditions

The insurer states it can cover 97% of people, even with medical conditions. Among the groups for which it offers specific products are cancer patients, people with heart conditions, diabetes, epilepsy, high blood pressure, asthma, gallstones, as well as those who have had a stroke, have undiagnosed conditions or are awaiting surgery. Comprehensive and Signature policies include unlimited medical and emergency expenses, plus repatriation cover and 24/7 emergency assistance.

The Travel Doctor service, included in the insurance, allows you to book a consultation by video call or in person with English-speaking doctors, as well as other specialists such as dentists and paediatricians. It is not available for trips within the UK and availability may vary by destination.

Other insurance benefits

Policies cover trip cancellation, with up to £15,000 on Signature, and flight delays over 12 hours, a threshold that drops to 6 hours on Signature. Expenses for delayed baggage, up to £500, and for lost baggage, up to £5,000, are also covered. If the Foreign Office advises against travel due to natural disasters, the policyholder can cancel the trip. Optional add-ons include cruise cover, excess waiver, gadget cover, trip disruption, winter sports and golf.

Promotions and referral programme

The website advertised a promotion whereby twelve months of cover were billed at the price of ten on annual multi-trip policies, with the code 12FOR10 and valid until 30 September 2026. The discount is equivalent to 16.67% of the base premium and excludes medical cover costs and add-ons. The referral programme offers 20% off to the friend who purchases and a £10 Love2Shop gift card to the customer who refers them, with a maximum of ten rewards per 75 successful referrals in 24 hours.

Awards and ratings

The company shows a score of 4.7 out of 5 on Trustpilot based on 550,002 reviews and claims to have twice as many five-star reviews as any other provider. It also states that it was awarded Best Travel Insurance Company at the British Travel Awards between 2016 and 2025, and cites a Defaqto rating for its product. The company operates under the trading name Howserv Limited and uses Premium Credit Limited as its finance agreement provider, acting as a credit broker.

Location and contact

Phone: 0333 014 4512 · Opening hours: Monday to Friday: 8:30-20:00; Saturday: 9:00-17:30; Sunday: 10:00-16:00