AXA Health

AXA Health: private health insurance for individuals and businesses in the UK

AXA Health is a private health insurer operating in the UK that sells private medical insurance policies for individuals, families, small businesses and large corporations. Its offering is built around plans that cover the cost of diagnosis and treatment of new conditions that arise after taking out the policy, with access to private healthcare.

Cover for individuals and families

The company offers health insurance for individuals and families, with options that include cancer cover, hospitalisation, outpatient treatment and support for muscle, bone and joint problems. It also has specific policies for couples, children and the over-50s, as well as insurance tailored to different regions of the UK: Northern Ireland, Scotland, Wales and London.

Additional services for members include online GP appointments, a health support line available 24 hours a day, seven days a week, and specialist services in digestive health, dermatology, urology, neurology and cardiology. The company also offers dental and travel cover, and cancer diagnostic services.

Solutions for small businesses

For small businesses, AXA Health designs health plans that can be adapted to the needs of each business. Cover for this segment includes inpatient treatment, comprehensive cancer cover, therapies, mental health, outpatient consultations, private GP, extended travel cover and an Employee Assistance Programme (EAP). It also offers cashback options for health assessments, dentist and optician, and vaccinations.

Services included for businesses cover muscle, bone and joint support, online private GP service, specialist appointment booking service, health information phone line, heart and cancer nurses, and discounts on gyms, spas and pools. The company also provides guides for employers on health and wellbeing, a workplace wellbeing calendar for 2026 and guidance on pricing and tax matters, such as tax relief on health insurance.

Corporate services and workplace wellbeing

In the corporate sphere, AXA Health offers employee health insurance, workplace mental health plans, support for muscle, bone and joint problems, 24/7 health support line, online GP services, employee cancer care, neurodiversity assessment and support, and employee-paid private healthcare. It also manages corporate health trusts and mid-corporate plans.

The company complements these products with workplace wellbeing services including workshops, seminars and training, workplace health assessments, health coaching, fertility, menopause and early parenthood support, men's and women's health, wellbeing strategy consultancy and wellbeing bundles. The Employee Assistance Programme (EAP) includes a crisis call line and corporate gym membership discounts. The company also has a mobile app, AXA Health app, to manage services and benefits.

Resources for intermediaries

AXA Health works with brokers and offers specific support for this channel, with products covering individual health insurance, SME and corporate plans and trusts. For intermediaries, the company provides regulatory documentation, target market statements, fair value assessments, a materials library, a knowledge base, events and training on private health insurance. It also offers guides on underwriting, the need for health cover and ways to manage costs.

Informative and health content

The insurer maintains a health and wellbeing content section with information produced by healthcare professionals. Topics include healthy ageing, cancer, diet and nutrition, exercise and fitness, family health, men's health, mental health, muscles, bones and joints, recipes, sleep and women's health. It also publishes member stories and has an editorial panel.

Contact and customer service

The company makes it easy to take out a policy through its website by requesting a quote, and offers telephone and email support for enquiries, policy management and claims. General telephone support hours are Monday to Friday 8:00 to 20:00 and Saturdays 9:00 to 17:00.