AllClear Travel

AllClear Travel, travel insurance for all ages and medical conditions

AllClear Travel is a British travel insurer that presents itself as a specialist in covering travellers of any age and with any pre-existing medical condition. Its catalogue is organised around single-trip and annual multi-trip policies, as well as specific modalities for cruises, golf, groups, families and electronic equipment. The company claims to have 25 years of experience and to have insured more than 3.5 million travellers.

Pre-existing medical conditions as the core of the offer

The site devotes a central part of its structure to covering declared conditions, with dedicated pages for each one. The list includes groups such as musculoskeletal (arthritis, osteoarthritis, back problems), autoimmune (diabetes, multiple sclerosis), oncological (breast, prostate, colon, lung cancer), mental health (depression, anxiety), cardiovascular (atrial fibrillation, angina, stroke, high blood pressure, high cholesterol), neurological (epilepsy, brain tumour, dementia), digestive (Crohn's disease, gallstones) and respiratory (asthma, COPD). It also covers situations such as undiagnosed conditions, travellers with disabilities, travel after surgery and terminal illness.

Policies by age and destination

The company also segments its offer by age groups from 50 onwards, with specific products for over 50s, 60s, 65s, 70s, 75s, 80s, 85s and 90s. As for destinations, it sells cover for Europe (Spain, Turkey, Italy, Portugal, France, Greece, Ireland, Cyprus), worldwide travel and specific countries such as the United States, Australia, Canada, Dubai, Thailand, Japan, Mexico and South Africa, as well as a modality for holidays within the United Kingdom.

Gold, Gold Plus and Platinum cover levels

Single-trip and annual policies are structured in three tiers. The Gold level includes £10 million in emergency medical expenses and repatriation, £2,000 for cancellation and curtailment, £2,000 for personal belongings and a £250 excess. Gold Plus raises medical cover to £15 million, cancellation to £5,000 (up to £15,000 available), belongings to £2,500 and reduces the excess to £75. Platinum offers unlimited medical expenses, cancellation of £10,000 (up to £25,000 available), belongings of £5,000 and zero excess. All three modalities have a 24/7 English-speaking emergency helpline and the Which? Best Buy stamp. The figures are per person and per trip and apply to AllClear branded policies.

Awards and claims data

The company attributes to its own presentation the title of the UK's most trusted travel insurance provider, based on Trustpilot reviews, and notes that it has received the Which? Best Buy stamp four times in a row. According to its data, its claims settlement rates are 24% higher than some providers and more than 9% higher than the FCA's industry average. The site states that 98% of customers rate the service as excellent or very good, based on over 230,000 Trustpilot responses, and that 99.5% of customers who completed a quote between March 2025 and February 2026 received a cover offer. It also mentions that its annual cover was recognised as the best of 2025 in an independent survey of 3,100 UK residents conducted by The Telegraph and Statista.

Customer service and policy management

The company is staffed by UK-based teams, differentiating between the service for new quotes and renewals and that for existing customer service. It offers live chat, a help centre with FAQs and an online self-service facility available 24/7 to resend documents or update contact and address details. The medical emergency line operates continuously and in English. The site warns that telephone waiting times may be longer than usual due to high demand and recommends chat or self-service as faster alternatives.