Crawford & Company

Crawford & Company: global claims management and loss adjusting

Crawford & Company is an international organisation dedicated to claims management and loss adjusting, with a history spanning over 85 years. The company presents itself as an industry leader thanks to an approach centred on people and the technological tools that empower them. Its activity ranges from loss adjusting to managed repair, third party administration (TPA) and catastrophe response.

The scale of the firm is reflected in its figures: 10,000 employees, 50,000 field resources, presence in 70 countries and over $20 billion in claims managed annually. Crawford operates with hundreds of offices and service centres worldwide, enabling it to handle claims in virtually any location.

Featured services

Crawford & Company's service catalogue covers multiple areas of the insurance and corporate sector. Key offerings include:

• Loss Adjusting, including major and complex loss.
• Third Party Administration (TPA).
• Managed Repair.
• Catastrophe Response.
• 24/7 Claims Intake.
• Building Consultancy.
• Casualty / Liability.
• Counter Fraud.
• Customer Enhancement.
• Cyber Risk.
• Data and Analytics.
• Directors and Officers Liability.
• Ecology & Biodiversity.
• Forensic Accounting.
• Global Client Development.
• High Net Worth.
• Legal Services.
• Motor.
• Property.
• Subsidence.
• Surveying.

In addition, Crawford offers specialised services through its Global Technical Services (GTS) group, which focuses on cyber events, forensic accounting and complex claims. The company also has an integrated legal services division that combines claims expertise with legal capabilities to manage litigated and high-value cases.

Industries served

Crawford & Company serves a wide variety of industries. Its clients include insurers and risk managers, brokers, corporates and the Lloyd's market. Sectors covered include agriculture, construction, digital infrastructure and data centres, entertainment and events, finance, hospitality, manufacturing, marine, energy and renewables, public sector, real estate, and retail and wholesale.

The firm stands out for its ability to adapt to the specific needs of each industry, offering tailored solutions that range from simple to the most complex claims.

Technology and innovation

Innovation is a central pillar of Crawford's activity. The company has developed digital tools such as YouGoLook, an app that guides users step by step to document claims with images and data; SubSprint, a platform that combines mobile technology, data science and artificial intelligence to manage subsidence claims; and Claims Manager, a system that streamlines TPA claims management from first notification of loss to settlement.

These technological solutions aim to improve efficiency, reduce costs and deliver a better experience for policyholders and clients.

International presence

Crawford & Company operates in 70 countries, with a global network that includes offices in North America, Latin America, Europe, the Middle East, Asia-Pacific and the Caribbean. The company maintains a prominent presence in the United Kingdom, where it has a network of adjusters specialising in agriculture, rural industries and high net worth, as well as a team dedicated exclusively to subsidence claims.

The firm presents itself as a long-standing global organisation, with guiding principles that have shaped its culture and its commitment to the people and communities it serves.