GoVivid

GoVivid, online insurance for breakdown, gadgets, Gap, and travel

GoVivid is a trading name of Vivid UW Ltd, which operates as an appointed representative of Iris Insurance Brokers Ltd, an entity authorised and regulated by the Financial Conduct Authority (FCA) under reference number 310825. The company is registered in England and Wales with company number 04072404 and its registered office is at 80 Baxter Avenue, Essex, SS2 6HZ.

The company's approach focuses on simplifying the purchase of insurance: clear cover, competitive prices, and fully online management. The company states that its products are designed to stand out and that it compares across all its options to offer strong cover at the right price.

Available insurance products

GoVivid's catalogue is organised into four main lines, each with its own claims management section:

• Breakdown: roadside assistance cover, with a dedicated claims team.
• Gadgets: protection for electronic devices, with its own claims channel.
• Gap: payment protection insurance that covers the difference between the vehicle's value and the outstanding loan balance in the event of a total loss.
• Travel: cover for trips, with independent claims management.

Customer service and claims management

The company offers telephone support and an online contact form. General office hours are Monday to Friday, 9:00 to 17:00. For breakdown claims, the team is available 24 hours a day, 365 days a year. The website also allows customers to register to manage their policies and make changes.

Digital approach and transparency

GoVivid presents itself as digital-first insurance, without unnecessary jargon or endless forms. The company states that its goal is to remove complexity from the insurance sector and allow users to take out a policy in minutes. The website includes FAQs, complaints, and the terms of business agreement, as well as links to the privacy and cookie policies.

Location and contact

80 Baxter Avenue, Essex, SS2 6HZ