BIG Warranties

BIG Warranties: home warranties and insurance in the UK

BIG Warranties is a British company specialising in the sale of home warranty and insurance policies. Its catalogue is organised into four main areas: appliance cover, home emergencies, landlord protection and motor breakdown assistance. The company presents itself as one of the UK's leading warranty providers and operates a telephone service from a call centre located in the country.

Appliance cover

The appliance insurance range protects against unexpected breakdowns of household appliances. The catalogue includes individual policies for cookers, dishwashers, freezers, fridge freezers, range cookers, refrigerators, tumble dryers and washing machines, as well as a multi-appliance option that allows several items to be covered under a single policy. The company highlights that this cover allows unlimited claims and does not require an excess payment, and offers discounts when multiple appliances are insured and flexible payment options.

Home emergencies and boilers

Home emergency insurance provides access to a network of engineers to resolve issues such as leaks, electrical faults, boiler breakdowns or gas leaks. The cover extends to heating, plumbing and drainage, and also includes pest infestation. The company states that its emergency policies cover up to £2,500 per claim and £5,000 per policy year, with a 14-day price promise and Home, Boiler and Complete options. On these policies, customers can choose an excess between £0 and £95.

Landlord protection

BIG Warranties also offers specific insurance for landlords who rent out their properties, with appliance cover, boiler cover and home emergency cover variants tailored to this customer profile.

Motor breakdown assistance

Motor breakdown cover offers nationwide assistance available 24 hours a day, with vehicle recovery, home assist and alternative accommodation services. There is a UK option and a European cover option. The company notes that these policies do not require a mandatory excess.

Track record, regulation and customer service

The company was established in 2009 and, according to its own presentation, has insured more than 200,000 customers in twelve years of operation. BIG Warranties Limited is authorised and regulated by the UK's Financial Conduct Authority (FCA). The company maintains a customer helpline open 24 hours a day, seven days a week, and states that it does not apply cancellation or renewal fees. Policies are set up as automatically renewing contracts, with notice to the customer 21 days before the renewal date. Policies can be purchased online via a quote form and cover is activated immediately.

Claims and policy management

The website distinguishes between new customer support, focused on requesting quotes and purchasing cover, and support for customers with policies in force, for enquiries and claims management. The company has a specific form for submitting claims and a contact section.