Washstation

Washstation: digital communal laundry rooms for campuses and managed environments

Washstation Limited is a British company founded in 2010 and under new ownership since 2019 that presents itself as a pioneer of fully digital, highly sustainable communal laundry rooms designed to improve the user experience. Its activity focuses on managing shared laundry facilities, with a particular presence on university campuses, supported by its own payment and remote control tools.

Washnet, the app that powers the service

The operational core is Washnet, an application that allows users to manage machine use without cash. Its confirmed features include:

• Pay-as-you-go payment by debit or credit card, Apple Pay and Google Pay.
• A cashless payment system that also accepts PayPal for certain transactions.
• Machine reservation up to 10 minutes in advance, checking availability from anywhere.
• Display of busy times so you can choose the best time to do your laundry.
• Sending laundry money requests to friends or family.
• Enhanced wallets available at some locations.
• Google Pay for Android users.

The company continuously monitors its machines to detect faults or errors and resolve them quickly, so that equipment remains in service at all times.

Laundry card and membership schemes

Alongside the app, Washstation offers a laundry card designed specifically for students, which simplifies use of campus facilities with a convenient, cashless format. It also has membership schemes at certain locations that allow you to bulk buy laundry credit.

The Ambassadorship Programme

The company launched 'The Washstation Ambassadorship Programme' with the stated aim of bridging the gap between end users and the corporate face of the business. The programme was created by one of its student employees and is headed up by its Marketing & Design Manager. The company recruits ambassadors every academic year and channels applications through its ambassador portal.

Structure and presence

Washstation Limited operates from two locations in England: one in Great Shefford (Hungerford, Berkshire) and another in Stratford-upon-Avon (Warwickshire). The company also maintains a website aimed at corporate or institutional clients.

Service and support

Support is provided through a helpdesk line and an email address, and the company offers help resources, FAQs and troubleshooting guides. It also handles enquiries via WhatsApp.

Offices and locations

Main office: Washstation Limited, Unit 4 Northfield Industrial Estate, Great Shefford, Hungerford RG17 7BY · Phone: 0800 141 2331 · Email: service@washstation.co.uk

Stratford-upon-Avon office: Washstation Limited, Unit 9 Avenue Fields Industrial Estate, Avenue Farm, Stratford-Upon-Avon, Warwickshire, CV37 0HT · Phone: 0800 141 2331 · Email: service@washstation.co.uk