Pacifica

Pacifica, national appliance repair network in the UK

Pacifica presents itself as one of the largest professional appliance repair companies in the UK and operates with a national network of engineers and vans covering most cities and counties in the country. The company serves both households and businesses for domestic breakdowns, offering appliance repair and installation services.

The company states it employs over 240 engineers distributed across the UK, trained and subject to DBS (background) checks. The service is organised with a three-hour appointment window and engineer tracking on the day of the visit, as well as providing the name and mobile number of the assigned technician so they can communicate directly with the customer.

Appliances it repairs and installs

The service catalogue covers a wide range of domestic appliances, with specific pages for each type:

• Washing machines
• Dishwashers
• Fridges and fridge-freezers
• Freezers
• Cookers
• Ovens
• Tumble dryers
• Vacuum cleaners

The company states that it repairs and installs a wide range of domestic appliances and that it visits the home on the day chosen by the customer to assess the appliance, identify the fault and carry out the repair.

How the service works and pricing

The booking process allows customers to know the day and time slot, manage job information from the website, reschedule and upload videos or photos of the fault to help ensure a first-visit fix. The website indicated a starting price of £89.99, with spare parts included and a 60-day guarantee on the work carried out after the repair. The company states it applies fixed-price labour and offers flexible payment plans to spread the cost.

Appliance protection and warranty

Alongside repairs, Pacifica sells appliance protection products under the Pacifica Local Appliance Protection brand and a multi-appliance warranty. The cover allows three appliances to be insured with a 30% discount for six months, a £30 excess per claim and a reduced monthly premium. The site showed premiums from £4.22 per month for a washing machine, £3.73 for a fridge-freezer and £3.85 for an oven. These products are marketed and administered by Pacifica Warranty, a trading name of UK Warranty Limited, authorised and regulated by the Financial Conduct Authority for insurance distribution; the policy is underwritten by Collinson Insurance, a trading name of Astrenska Insurance Limited. The company specifies that repair-only services are not regulated by the FCA.

Accreditations and corporate clients

The company lists among its accreditations Gas Safe Registered, Atlas Certification, Safe Contractor Approved, Achilles UVDB Audited Accredited Contractor and Cyber Essentials. It has a business line aimed at companies, landlords and estate agents, with corporate accounts and services for landlords. It also offers a carbon calculator and a sustainability approach based on the idea that repairing an appliance is more environmentally friendly than replacing it.

Company structure

Pacifica is a company registered in England with number 05541667 and VAT number 894 762 173. The business belongs to Pacifica Group Limited, described as a national support services company with experience in providing quality repair services.

Location and contact

Pacifica House, The Venter Building, 3 Mandarin Road, Rainton Bridge Business Park, Houghton le Spring, DH4 5RA · Email: enquiries@pacificagroup.co.uk