Fonebook
Fonebook is a repair shop for phones, tablets, laptops, smartwatches and consoles in Horden (United Kingdom), with published prices and online appointment booking.
About Fonebook
Fonebook, device repairs in Horden
Fonebook is the trading name of FONEBOOK LTD, a company registered in England and Wales with company number 14901204 and registered office at Unit 5 Cotsford Lane, Horden (SR8 4JJ). The company provides electronic device repair services and related customer services, and operates from its Horden workshop with online appointments or walk-ins.
Devices and types of repair
Fonebook's catalogue covers a wide range of devices, with repair options and published prices for each supported model:
- Phones: 445 supported models.
- Tablets: 84 models.
- Laptops: 7 models.
- Gaming laptops: 292 models.
- Desktop computers: 27 models.
- Game consoles: 34 models.
- Smartwatches: 19 models.
- Action cameras: 12 models.
- Drones: 23 models.
- Drone controllers: 11 models.
- VR headsets: 37 models.
- Audio devices: 38 models.
The company also offers data recovery, remote support, secure data disposal, insurance claims handling and IT security services, each with its own supported models and prices.
Booking, tracking and delivery options
The repair process consists of four steps: selecting the device, model and type of repair; choosing an available time slot in real time; repair and testing of the device by the technicians; and online status tracking. Customers can check the progress of their repair by entering the booking reference together with the email address or phone number used when booking.
Fonebook supports several device delivery options: bringing it to the workshop, requesting collection and return to your address, or sending it by post. Walk-in visits are also accepted. If the customer does not know what the fault is, they can book a diagnostic appointment or the "Other / Not sure" option, and the price is confirmed after inspecting the device before any chargeable work is carried out.
Prices, warranty and customer services
The company publishes clear prices for each repair and offers a Price Match service. Replacement parts are covered by a warranty. Customer services include Fonebook Rewards and Fonebook Wallet, along with repair guides and a repair status tracking system.
Customer reviews
Fonebook displays independent reviews on Trustpilot and Google. At the time of analysis, Trustpilot recorded a score of 4.2 out of 5 based on 7 reviews, while the Google Business profile showed 4.9 out of 5 with 35 reviews. Comments highlight the speed of diagnosis, communication during the process and the resolution of faults such as replacing the battery, rear camera and screen of an iPhone 13, repairing the inner screen of a Fold 6 or cleaning the charging points and speaker of a phone.
Company and contact details
FONEBOOK® is a registered trade mark of FONEBOOK LTD. The company is registered in England and Wales with number 14901204 and its registered office is at Unit 5 Cotsford Lane, Horden, SR8 4JJ, United Kingdom.
Unit 5 Cotsford Lane, Horden, SR8 4JJ, United Kingdom · Phone: 07888 008871 · Email: repairs@fonebook.co.uk · Opening hours: Monday to Saturday: 09:00-19:00; Sunday: 10:00-18:00
Phone and electronic device repair