LifeConnect24

LifeConnect24, monitored personal alarms for elderly people in the UK

LifeConnect24 presents itself as a national provider of a low-cost personal alarm service aimed at elderly, frail or disabled people living in the UK. Its offer combines an alarm device in the home with its own response centre located in the country, operating 24 hours a day, every day of the year.

The company describes its service as particularly suitable for people at risk of falls and for those living with heart problems, arthritis, high blood pressure or osteoporosis. It also notes that people with a long-term medical condition may qualify for the VAT exemption applicable to its Lifeline Alarm.

Alarm and plan catalogue

The site organises its offering into several product families: pendant alarms, fall detector alarms, digital alarms, panic alarms and the Lifeline Alarm service, as well as bundles and key safes. The plan selector allows users to choose between home use, use both at home and out of home, or view the full range of services.

Featured models include three fall detection options: a personal alarm with a minimum alert range of 50 metres, a watch-style alarm with GPS location, and a pendant alarm also with GPS, which can be worn around the neck or on a keyring. The catalogue indicated a monthly fee from £30, with one month free when paying the annual £360 for twelve months, and promotional conditions subject to terms.

Technology and setup

The company uses the SmartLife Personal Alarm and Pendant model from manufacturer Appello, which it presents as the UK's leading manufacturer of telecare equipment. Each customer receives their Lifeline Alarm with the necessary cables, adapters and accessories.

Installation is designed as a plug and play process: the user connects the device to the power supply and the telephone socket, presses the red button to test it, and the response team answers the test call. The company offers free next-day delivery, so the system can be operational within about 24 hours of ordering.

Emergency response

When the user presses the button on the MyAmie pendant, the response team contacts the person by voice and arranges the necessary assistance. According to the company, the team notifies emergency contacts and, if needed, the emergency services; in that case, it also passes on general medical history, allergies and prescriptions to facilitate care.

The response centre operates continuously and holds platinum accreditation from the industry body, the Telecare Services Association (TSA), which the company also cites as the Telecare Services Authority. LifeConnect24 states that it has more than 4,000 customer reviews.

Referrals and groups served

The service is presented as recommended by carers, occupational therapists, nurses and doctors in the UK. The company accepts referrals from healthcare professionals and carers, as well as orders from family and friends who wish to arrange an alarm for someone else, via a referral form.

The stated target audience is elderly, frail or disabled people who wish to maintain their independence at home with support available at all times.

Customer service and informative content

The company maintains a customer service phone line and a general email address, as well as a specific address for press enquiries. It publishes a blog with practical guides on topics such as the benefits of personal alarms, winter illnesses, carer's allowance or rights regarding neighbours' construction work, and offers sections for frequently asked questions, case studies and device installation.

Location and contact

Phone: +448000308999 · Email: info@lifeconnect24.co.uk · Hours: Phone support: Monday to Friday 09:00 to 17:30; emergency response 24/7