Kixo Ltd

Kixo Ltd: managed IT support for businesses in the Midlands

Kixo Ltd is a company based in Hinckley (United Kingdom) that provides managed IT support, telecommunications and cyber security services to businesses. Its activity is aimed at organisations of different sizes, including multinationals and local companies, and covers both the Midlands region and the whole of the United Kingdom in terms of connectivity and telephony.

Managed IT services

The company presents itself as an external IT department for its clients. It offers 24/7, 365 days a year support through a fixed monthly fee. This support covers servers, routers, Wi-Fi networks, printers and software for Office, Adobe or CRM, among others. The company states that it carries out daily proactive checks of backups, monitoring and alerts to detect possible issues before they affect the business.

Telecommunications and connectivity

In the field of communications, Kixo supplies FTTC and FTTP fibre connections, Ethernet internet, on-premise solutions, cloud-hosted VoIP phone systems and SIP trunks. The company markets these services through simple packages and clear pricing, with the aim of avoiding technical jargon. Connectivity and telephony coverage extends throughout the United Kingdom.

Cyber security

Kixo approaches cyber security from the basis of regular software updates and staff training. Since threat detection and response varies from one company to another, the company offers a free consultation and a free penetration test (pentest). It holds the Cyber Essentials certification.

Equipment supply

The company has a procurement team that manages the acquisition of IT equipment: desktop computers, monitors, laptops, phones and software. According to its presentation, these products are invoiced together with support services, sharing the same payment terms.

Coverage areas

Kixo operates from Hinckley and serves clients in various Midlands locations, including Banbury, Birmingham, Coventry, Daventry, Kenilworth, Leamington Spa, Leicester, Lutterworth, Northampton, Rugby and Tamworth. For connectivity and telephony services, coverage extends to the whole of the United Kingdom.

Approach and values

The company defines itself as a "human powered" IT support provider, with a team that regularly visits its clients' offices. It highlights its commitment to a friendly, fast and proactive service, and maintains that outsourcing IT support is usually more cost-effective than maintaining a dedicated internal team. It does not apply premium rates to specific customers.

Location and contact

Elizabeth House, St Marys Road, Hinckley, LE10 1EQ · Phone: 01455 363 000 · Email: hello@kixo.co.uk · Hours: Support 24/7, 365 days a year