Leisure Park Internet Solutions

Leisure Park Internet Solutions: high-speed connectivity for UK caravan parks

Leisure Park Internet Solutions (LPIS) presents itself as a specialist provider of high-speed wireless networks for holiday and caravan parks across the UK. The company operates nationwide, with park locations ranging from St Andrews to the Isle of Wight, according to its own description.

Its offering is built around a direct-to-caravan connection system called Direct to Van (DTV), which aims to deliver a domestic-quality experience inside the holiday home. The system is based on installing an access point on the exterior of the caravan connected to a compact router inside, which helps maintain signal strength. With this design, users can stream data-heavy content such as Netflix, Disney or iPlayer, and play games consoles in real time. The system supports multiple simultaneous users.

Services for owners, guests and parks

LPIS structures its offering into three main lines. The first is the Direct to Van service, aimed at owners and residents of static caravans or lodges, who can take it out individually or for entire hire fleets, with the option for the park to receive revenue. The second is Hotspot, a short-term wifi connection available at most of its parks, giving guests access both in their caravan and in the site's bars and restaurants. Hotspot packages start from £3 and range from one hour to 28 days at most locations; they can be purchased online from a laptop, smartphone or tablet, without needing to contact reception or the call centre, and registration can be done at any time of day from the caravan or tent. The third line is Total Park, a package aimed at park owners who want to connect the whole site via DTV, presented by the company as a marketing opportunity and a customer experience.

Customer service and technical support

The company maintains a customer service desk available 24 hours a day, 7 days a week, through its own ticketing system. To speak to the team, it provides a phone number during standard opening hours. It also publishes a troubleshooting guide with basic steps: unplug the router's power adapter, wait 30 seconds and plug it back in, and check that all cables are securely connected in the correct ports. In its FAQs it also details a procedure to reboot the equipment by disconnecting the grey cable from the PoE device for 60 seconds, checking for the click of a correct connection, after which the equipment should be back online in about 5 minutes.

Packages, installation and costs

The company offers Standard and Superfast packages. According to the published information, the Standard package is suitable for streaming TV services and internet browsing with up to 6 simultaneous devices, while Superfast is recommended for gaming, multiple devices or 4K viewing; the network is described as low latency, making it ideal for gaming. The cost is split into two parts: a standard installation fee of £199, charged when the order is processed, and a subscription that depends on the chosen package. The prices indicated are £199 for Standard and £260 for Superfast for the full season, or £19.90 and £26 respectively in monthly payments, charged once installation is complete. The company warns that some parks have no installation cost due to their infrastructure, while at others the fee may be slightly higher, and that costs may vary slightly from park to park.

Presence and recent activity

LPIS identifies itself as a member of HARPA (Holiday And Residential Parks Association). Its most recent news section includes a December 2024 entry about the installation of wifi at a local caravan site, although the content of that article appears as placeholder text. The company is headquartered in Harrogate, UK.

Location and contact

59 Copthall Bridge, Station Parade, Harrogate, HG1 1TT