Autoserve

Autoserve, vehicle management for individuals and fleets in the UK

Autoserve presents itself as an independent vehicle management company operating throughout the UK. Its activity is aimed at both individual drivers and businesses, and combines maintenance plans, servicing, repairs and assistance services. The company states it has over forty years of experience keeping vehicles on the road and notes that its team, the technology it uses and its industry partnerships allow it to adapt to the evolution of the automobile.

Maintenance and service plans

Autoserve's catalogue is organised around several maintenance and service formulas, differentiated according to whether the vehicle is new or used.

• Guaranteed Maintenance: covers servicing, repairs, the first MOT and tyre repair and replacement. There is a specific version for used vehicles.
• Service Plans: allow the cost of scheduled services and the MOT to be spread, with payment upfront or in monthly instalments. There are plans for new vehicles and for used vehicles.
• Servicing and maintenance: the company distinguishes between the service for new vehicles and the service for used vehicles.
• Tyres: the firm includes tyre replacement within its guaranteed maintenance solutions, for both new and used vehicles.
• Smart Repair: a quick repair service available in the different maintenance options.
• Breakdown Assistance: assistance coverage for vehicles.
• Accident Management: claims handling and management service.
• Warranty Claims: processing of warranty claims.

Autoserve Connect garage network

The company runs its garage activity through Autoserve Connect, a free-to-join garage network. According to the company's information, its customers use these garages for servicing, maintenance and MOT work, and the garages themselves can apply to join the network via a registration form. The website details the benefits of being part of the network and the procedure for submitting an application.

Fleet solutions

Autoserve has a specific fleet management line, presented as a solution that allows the fleet to be configured according to each client's needs. The company directs users to its own website for further information.

Digital and customer service

The firm offers online appointment booking via a form, as well as a forms page for changes of details, requests for extensions or modifications to contracted services. It also maintains a frequently asked questions section and a careers section with available vacancies.

Informative content on motoring

The site publishes articles on current motoring topics. Among the content featured are pieces on the end of life of electric vehicle batteries, proactive maintenance as a way to stay safe and road legal, the real usefulness of fuel finder apps, the savings from small driving changes amid rising prices, the growing cost of potholes on British roads and the BVRLA fair wear and tear guidelines when returning a leased or contract-hire vehicle.

Location and contact

Autoserve Ltd, Unit 2, St. Kenelm Court, Steelpark Road, Halesowen, B62 8HD · Phone: 0121 521 3500 · Email: info@autoserve.co.uk · Hours: 09:00 - 17:00