Van LineDirect

Van LineDirect, van insurance brokerage in the UK

Van LineDirect is a British insurance brokerage focused on van policies. It operates as a trading name of Business Insurance Solutions Limited, a company registered in England and Wales and authorised and regulated by the Financial Conduct Authority (FRN 513256). Its activity is aimed at sole traders as well as small business owners and large corporations.

Comparison of policies and cover

The platform allows you to compare quotes from different UK insurers online and present the features and benefits of each option side by side. Available options include third party cover, third party fire and theft, and comprehensive. The company states that it works with more than fifteen insurers and has served over 120,000 customers over more than ten years of activity.

For those who need to insure multiple vehicles, the brokerage highlights fleet insurance as a way to manage several vehicles under a single policy. Among the factors that influence the premium, it mentions the make and model of the van, its security features, how it is used and where it is parked. It also explains that the No Claims Bonus rewards a claim-free history and that some providers allow you to transfer your car's bonus to your van.

Policy management app

The company offers its own app for managing your policy, available for iOS and Android, which also has web portal access for those who do not use a smartphone. Through it, you can make changes to your policy. The company states that it has received several awards for its customer service and for this management app.

How to get a policy

The site describes an auto-scrolling form that, according to the company, allows you to get quotes in under three minutes. Getting a policy is presented as a three-step process: complete the form, receive the TradePoint card and use it to get discounts. The brokerage states that the guaranteed low-cost offer applies only to quotes made entirely online, is excluded for telephone quotes and does not cover the Channel Islands or non-permanent UK residents.

Promotion with TradePoint

Anyone who takes out a van policy through Van LineDirect receives a TradePoint discount card which, according to the published information, gives 10% off B&Q TradePoint products, both in store and online. The promotion excludes delivery charges, gift cards, concessions, clearance items, Amazon products, selected made-to-measure products and supplier quotes, and cannot be used in conjunction with any other voucher or customer discount card.

Customer service and claims handling

The brokerage offers telephone support and a live chat service on its website. It has separate lines for buying insurance, making payments, enquiries from existing customers, claims handling and cancellations, with specific numbers to cancel renewal, cancel the policy mid-term or exercise the right to cancel within fourteen days of taking out the policy. Calls are recorded for monitoring and training purposes. In the event of an accident, the company recommends staying calm, ensuring the safety of those involved, contacting emergency services if necessary, documenting the scene and getting in touch with them to process the claim.

Location and contact

1st Floor, 2 Bishops Wharf, Walnut Tree Close, Guildford, GU1 4UP