Windwave

Windwave, cycling distributor and retailer in Gosport

Windwave is a British company based in Gosport (Hampshire) that operates an online retail store and acts as the official UK distributor for several cycling brands. The company presents itself as the official UK home of leading brands in the sector and has a warehouse with around 250,000 products, which it distributes through a network of more than 1,200 points of sale across the country.

History: from sailing sports to cycling

Windwave opened in 1987 as a manufacturer and distributor of windsurfing and sailing products. In the 1990s it expanded into cycling distribution. According to its own presentation, the business grew exponentially and established partnerships with manufacturers such as Colnago, Transition, Öhlins, Dainese, DVO, FSA, Hutchinson and CeramicSpeed. Today, its offering covers road, MTB, gravel and urban cycling products.

Product catalogue

The online store organises its catalogue into several main areas:

• Bikes and frames: road, gravel, mountain, electric, dirt jump and junior bikes, as well as frames and framesets. Bike brands include Colnago, Transition, Reid Bikes and Prevelo.
• Components: drivetrain (chainsets, chains, chainrings, derailleurs, jockey wheels and adapters), disc brakes (pads and rotors), rim brakes, suspension forks and shocks, headsets, stems, handlebars, grips, pedals, cleats, saddles and seat posts.
• Wheels and tyres: road, MTB and gravel wheels; tyres for MTB, road, gravel and cyclocross, and for leisure and commuting; tubes, tubeless kits, rim tape and valves.
• Clothing and protection: men's and women's clothing (T-shirts, jerseys, shorts and legwear), clothing accessories (socks, overshoes, gloves, caps and sunglasses), MTB, road and leisure helmets, and body armour.
• Maintenance and accessories: tools and maintenance (bike cleaning, tools, greases and assembly pastes, lubricants, puncture repair), pumps and CO2, lights, mud guards, locks, storage and transport, frame protection, saddle bags and water bottles.
• Nutrition: bars, drinks, gels, gummies, starter packs and tabs.

Brands distributed

The catalogue includes brands such as A2Z, Aenomaly Constructs, ANVL, BBB, Cactus Tongue, CeramicSpeed, Colnago, Dainese, DVO, Fabric, Framesandgear, FSA, Funn, Granite, High 5, Hutchinson Tyres, IceToolz, Lightweight, Master Lock, Morgan Blue, Öhlins, Prevelo, Reid Bikes, SendHit, Transition, Urge and Vision. The company presents itself as the official UK distributor for many of these firms.

Customer service and purchase conditions

Windwave serves both retail customers and trade professionals. Its warehouse system allows same-day despatch for orders placed before 12:00, and it offers free next working day delivery for purchases over £25 (excluding Highlands and Islands). It also has Click & Collect options, finance and the Cycle to Work scheme. The technical team offers assistance for queries about compatibility and component fitting.

For returns or exchanges, the company asks customers to contact by email stating the item, the order number and whether a refund or exchange is desired. According to its policy, problems are resolved within 14 days and, if a final response cannot be given within that time, the customer is informed of the reason for the delay and the expected resolution date.

Offers and outlet

The store has an outlet and special offers section that includes ex-demo bikes from Transition, Colnago and Prevelo, open box items and used products. Offers are organised by brand and by department (bikes, frames, accessories, clothing, footwear, helmets, components and tools).

Location and contact

Windwave's headquarters and warehouse are located at Units D2-D3 Heritage Business Park, Heritage Way, Gosport, postcode PO12 4BG. The company operates mainly through its online store and its dealer network, and offers telephone and email support for technical and commercial enquiries.

Units D2-D3 Heritage Business Park, Heritage Way, Gosport PO12 4BG · Phone: 02392 521912 · Email: sales@windwave.co.uk · Opening hours: Monday to Thursday: 09:00 - 17:30; Friday: 09:00 - 16:30; Saturday and Sunday: closed